The Office of Refugees and Immigrants (ORI) is an agency at the Executive Office of Health & Human Service (EOHHS) that administers programs that provide direct services to clients through a network of providers, including resettlement agencies, faith-based organizations, and ethnic community-based organizations, which have the capacity to serve the culturally and linguistically diverse needs of newcomer populations. The project's purpose is to replace the current system with a modern Salesforce-based solution that enables ORI to support refugees and immigrants by enabling timely data reporting from community partners, providing analytics to make data-driven decisions, automating processes to improve the quality of programs and services, and increasing engagement with clients.