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POSITION TITLE: Help Desk Analyst DEPARTMENT: Help Desk LOCATION: Eastern Operations Center in Parsippany, NJ JOB SUMMARY: Frontline support liaison to the end user community. Troubleshoot, analyze, prioritize, resolve and/or facilitate issues to achieve a resolution for the customer. Strong customer service skills are required. ESSENTIAL FUNCTIONS · The functions listed describe the business purp...
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Posted Fri 30th December
Sevatec, Inc. is an 8(a) certified, CMMI Level 3-rated management consulting and technology services firm focused on designing and implementing innovative, cost-effective, and customer-centric solutions. Sevatec is a trusted advisor and agile thought leader to numerous clients in the federal government, offering solutions and services in Program Management, Human Capital, IT Strategy and Managemen...
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Posted Mon 9th January
Tad Pgs, Inc. is currently seeking a Level 2 Help Desk Technician Team Lead for one of our clients in Oklahoma City, OK Job Description: Responsible training and providing telephone/email/chat and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.), and software. Prefered someone with Antenna Mobility Platform experience. Knowledge of Black Be...
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Posted Mon 16th January
BIT Systems Inc., a Six3 Systems (Six3) company. The commitment of our employees to "Engineering Results" is the catalyst that has propelled BITS to becoming a leader in software development, R&D, sensor development and signal processing. Our engineering teams are highly adept at solving complex problems with the application of leading-edge technology solutions, empowering decision-makers to make ...
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Posted Mon 16th January
Tier II Help Desk Analyst - Mid Arlington, VA Security Clearance Eligibility: US Citizenship Required – Clearable to Secret (S)/DOE L Duties and Responsibilities: Provide Tier I/II level IT support Provide trouble call resolution Input trouble calls into ticket tracking system (Numura) Resolve trouble calls; in person, over phone and through email Use remote tools such as remote desktop to analyze...
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Posted Tue 17th January
TELESIS has been a small business leader recognized for providing its best-valued technology solutions to three major industries: Defense, Government, and Healthcare; but our achievements go further and we continue to strive beyond our clients expectations! Today, TELESIS is an SEISM CMMI® Level 2 appraised, SDB Certified small business. TELESIS specializes in Enterprise Software Development, Syst...
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Posted Tue 17th January
* Please submit cover letter and salary requirements when replying to this job posting We are looking for a talented and experienced information technology expert interested in joining our growing team. We are the leading distributor of branded petroleum fuel for motor vehicles and key provider of convenience retail services in Pennsylvania, New Jersey, New York, Ohio, Kentucky and Massachusetts. ...
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Posted Tue 17th January
Job Title: Help Desk Technician Job Location: Albuquerque, NM Overview: Abacus Technology is in need of a Help Desk Technician to analyze and resolve software and hardware problems for workstations and the network at Kirtland AFB. Major Duties & Responsibilities: Perform C4 call center support services for the Kirtland AFB network. Troubleshoot, support, and maintain workstations and laptops. Reso...
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Posted Tue 17th January
Primary Objective: Provides customer service support to both internal and external customers primarily via the phone as well as through proprietary applications by answering questions and resolving issues; serve as liaison between operational issues and IT. Works with our client banks in processing ACH files, setting up security (passwords, etc.); resetting security; providing help desk support re...
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Posted Wed 18th January
After elevation from Tier I, respond to telephone, electronic mail, and/or walk-in requests for support for all Desktop related authorized systems and equipment within the National Capital Region Information Technology environment based on a defined system platforms, based on a set of Standard Operating Procedures and/or service level agreements. This is too include, but not limited to, coordinate...
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Posted Thu 19th January
Help Desk Analyst I AMTEL is a leading Global Mobile Device Management MDM & Telecom Expense Management TEM company. Our award winning SaaS based TIMS platform is used by global companies for managing their entire Telecommunications / Wireless Devices, Procurement, Inventory, Invoicing & Security. Amtel is a successful enterprise for 10 years & provides a stable organization for career growth and ...
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Posted Thu 19th January
COMMTECH, an established and dynamic New Orleans based Information Technology Company is looking for a Help Desk - Tier 1 -Technician General Summary: The Help Desk Tier 1 - Technician is responsible for handling first level support of service requests. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software. Essential Duties...
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Posted Fri 20th January
L;BL_connecticut_college_2 CONNECTICUT COLLEGE Help Desk and Training Manager Information Services Lead/administer the Help Desk operations on campus, providing technical support to faculty, staff/students for supported hardware/software and develop, promote and provide security awareness and technology training programs across campus; provide instruction on college-supported software packages/ope...
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Posted Sun 22nd January
This position supports the US Marine Corps’ Global Combat Support System – Marine Corps (GCSS-MC). Job Description: - The individual in this position will be responsible to trouble shoot help desk tickets related to Oracle CRM/Service/Field Service/Spares Management modules. - The functional resource is responsible for supporting the functional configuration, set ups, upgrading and maintenance for...
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Posted Tue 24th January
The Hibbert Group is a 130 year old national marketing support services firm of international scope. We support our clients by providing services in Literature Fulfillment and Distribution; Program Administration, including Sales Promotion Programs, Rebates and Marketing Programs; Direct Marketing and Database Management; and Advanced Technological Solutions. Currently, we are seeking a HelpDesk A...
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Posted Mon 23rd January
Help Desk Analyst Purpose Resolve or assist in the resolution of technical and non-technical software, hardware and network incidents or events. Initiate bridge/conference calls for high severity issues and/or facilitate escalating issues that cannot be resolved by first line of support. Work in a 24 X 7 Help Desk environment under minimum supervision. Job Description • Answer incoming calls and w...
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Posted Tue 24th January
CSC is seeking an experienced Level 1 Help Desk Technician to join our excellent support team providing support to the Air Force Office of Special Investigations at Quantico VA. Candidates must possess a current DoD Top Secret security clearance and meet minimum DoD 8570.1 certification requirements. DoD 8570.1 Certification requirements: CompTIA A+ Plusses: Microsoft Certified Desktop Support Tec...
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Posted Wed 25th January
TAD PGS, Inc. is currently seeking a Help Desk Technician - L1 Technical Support (Secured) for one of our clients in Oklahoma City, OK. Job Description: Must possess or be able to obtain at least an Interim level DoD Government Security Clearance Responsible for providing telephone/email/chat and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, e...
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Posted Wed 25th January
Evergreen Home Loans is seeking a dynamic individual to join our IT Team! We are seeking an experienced Help Desk systems/ Technical support team player. We are seeking someone who enjoys administering support for end users and account requests, routing trouble tickets and troubleshooting issues as they arise. General Responsibilities: · Provide user support for all company-approved hardware and s...
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Posted Wed 25th January
CASE, LLC Company Job Title: Help Desk Specialist I Chenega Job Title: Technician III, Help Desk - CTSC Clearance: Interim Secret clearance required with ability to obtain Top Secret Location: Washington Metro Area Reports To: Help Desk Lead FLSA Status: Full-Time, Exempt Prepared Date: 1/25/2012 * POSITION IS CONTINGENT UPON CONTRACT AWARD AND FUNDING * Summary As a computer professional, the Hel...
Full job description at Monster
Posted Thu 26th January
A help desk support representative, also known as IT support, provides troubleshooting answers for people with technical questions. Requirements for the position usually include at least an associate's degree and/or several years of IT experience. In addition to assisting those with questions, help desk personnel will install various programs and equipment around the office. That makes the help desk employees vital for communications companies, universities, corporate offices, and government agencies.
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