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Under general direction, provides second tier support to end-users for PC, server, mainframe applications and hardware. Handles problems that the first-tier of help desk is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve o...
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Posted Wed 29th May
Repeat Business Systems 4 Fritz Blvd. Albany NY 12205 Help Desk Support Consultant Thriving technology consulting firm is seeking professional individual to fill the position ofHelp Desk Support Consultant. This individual would provide technical support, advice, and guidance for our network service customers. The applicant will be responsible for responding to questions and offering support for n...
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Posted Wed 29th May
Help Desk Technical Support Specialist (Downtown Chicago, IL) – Must be a U.S. Citizen, Background Investigation POSITION: Help Desk Technical Support Specialist Fast growing Information Technology and Management Services Company with city, state and federal clients is seeking a Help Desk Technical Specialist to work with our federal client in the Chicago, IL area. The ideal candidate will possess...
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Posted Thu 6th June
POSITION TITLE: IT HELP DESK SUPPORT REPORTS TO: IT BUSINESS MANAGER STATUS: NON-EXEMPT DEPARTMENT: INFORMATION TECHNOLOGY PURPOSE OF POSITION: The purpose of this position is to develop and maintain the integrity of the IT HELP DESK and work order tracking database. This position is responsible for complete resolution of 100% all Tier 1 Help Desk requests during core business hours. This position...
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Posted Mon 3rd June
. TAD PGS, Inc. is currently seeking a Help Desk Technician - L1 Technical Support for one of our clients in Nashville, TN. Job Description: Must possess or be able to obtain at least an Interim level DoD Government Security Clearance Responsible for providing telephone/email/chat and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.), and so...
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Posted Wed 5th June
Global financial services firm in Boston’s financial district is looking for a full time Help Desk / Desktop Support Analyst. You will be responsible for supporting 200+ end users via phone, email and deskside, as well as assist with training. Responsibilities include: Help Desk and Desktop support for end users including hardware and software troubleshooting, connectivity issues for desktops, lap...
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Posted Sun 9th June
. TAD PGS, Inc. is currently seeking a Help Desk Technician - L1 Technical Support (Secured) for one of our clients in Oklahoma City, OK. Job Description: Must possess or be able to obtain at least an Interim level DoD Government Security Clearance Responsible for providing telephone/email/chat and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors,...
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Posted Tue 28th May
Help Desk Support Service Specialist Tier 2 TS/SCI Clearance Experience: Position requires a minimum of eight (8) years experience in IT system administration. Education: Requires Bachelors Degree or equivalent IT training certifications. Work Location: Waynesboro, PA (Raven Rock) • IT Technicians are responsible for IT functionality provided to the Army users at the Raven Rock Mountain Complex (R...
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Posted Sun 16th June
Help Desk/Service Desk Technician providing first-level support on problems and requests and coordinate with second-level support for issues that cannot be resolved at first-level. Responsibilities: 1. Work with users in resolving operating systems, application programs, utilities and hardware operation issues 2. Coordinates the resolution of network hardware, software and application problems bet...
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Posted 2 days ago
Our healthcare industry client is seeking an IS Support/Help Desk Technician. The Systems Support Technician is responsible for general help desk duties, including setting up new users, user’s day-to-day application and computer issues. They manage general daily user requests for assistance and support the Network Operations department in maintaining and improving user experience and performance. ...
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Posted Yesterday
Adams Communication & Engineering Technology, Incorporated Help Desk Technician Shifts: Day, Evening, Swing shifts Position Summary: The mission of the Department of Veterans Affairs (VA), Office of Information & Technology (OIT), Service Delivery and Engineering (SDE)/National Service Desk (NSD) is to provide benefits and services to Veterans of the United States. The National Service Desk provid...
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Posted Wed 1st May
Catapult Technology is a mid-tier information technology and management consulting firm. As a Catapult team member, we invest in your growth and provide resources you need to do your job better, from a positive work-life environment to a robust professional development program. We join "big company" expertise with "small company" attitude that encourages trust, teamwork, and integrity. We are look...
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Posted Wed 8th May
Responsibilities: Position requires experienced Help Desk CSRs to support three groups of nationally distributed enterprise-wide GSA applications. Additionally, the Tier I staff will support GSA customers, M-F 0800 to 1900hrs in two shifts: 0800 to 1700 ET and 1000 to 1900 ET. Some CSR staff will be required to work in the support facility located in Reston, VA, and some staff will be permitted to...
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Posted Tue 21st May
Responsibilities: Position requires experienced Help Desk Tier 2 CSRs to support three groups of nationally distributed enterprise-wide GSA applications. Additionally, the Tier 2 staff will support GSA customers, M-F 0800 to 1900hrs in two shifts: 0800 to 1700 ET and 1000 to 1900 ET. Some CSR staff will be required to work in the support facility located in Reston, VA, and some staff will be permi...
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Posted Tue 21st May
Job Description PRIMARY OBJECTIVE OF POSITION: The Senior Systems Administrator directs and coordinates network hardware and software (LAN and WAN globally.) This individual is responsible for diagnosing and resolving LAN/WAN issues, implementing upgrades, maintaining patch levels, and monitoring network health. This position works closely with all Emerson Network Power Connectivity Solutions Syst...
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Posted Tue 21st May
Sr. Help Desk Analyst contract available RESPONSIBILITIES: - Maintain the user hardware and software connected to the network infrastructure, troubleshoot user problems, and create a knowledge base of the solutions. Objectives: - Maintain user satisfaction with the quality and timeliness of help desk operations. - Track 100% of help desk support issues and create a knowledge base of the solutions....
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Posted Tue 21st May
Help Desk Technician Systems Integration and Development, Inc., an IT solutions provider located in Rockville, Maryland is currently seeking a Help Desk Technician. This is full-time position located in Silver Spring, MD. This position will provide support in areas including but not limited to: · Hardware (desktop and laptop; printers; scanners) · Software (Windows and Mac OS; MS Office Suite; Ado...
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Posted Fri 24th May
IT Helpdesk Manager, (HDM) Duties: Under the supervision of the Director ofInformation Technology, the HDMwill be responsible for all aspects of systems administration including hardware, software, storage, networks, applications, databases, and telecommunications. This includes implementation, configuration, coordination, control, maintenance, troubleshooting, security, usage monitoring and the d...
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Posted Tue 28th May
Major responsibilities and duties: Provides superior support for a wide variety of issues from field and corporate business units including internal and external end users that utilize SAP software and technologies. Support web application, software and hardware technologies for suppliers and external end users Resolve 60% of phone calls by providing in-depth investigation, analysis and troublesho...
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Posted Wed 29th May
We are looking for candidates to fill the following Helpdesk Specialist position for the Department of Homeland Security . Work location will be at the DHS St. Elizabeth's Campus, Washington, DC. Open to US Citizens only preferably with a DHS EOD clearance. This Service Desk is a 6:00 AM – 6:00 PM operation Monday through Friday. It operates as a Tier 2 help desk for the Campus Enterprise Infrastr...
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Posted Wed 5th June
A help desk support representative, also known as IT support, provides troubleshooting answers for people with technical questions. Requirements for the position usually include at least an associate's degree and/or several years of IT experience. In addition to assisting those with questions, help desk personnel will install various programs and equipment around the office. That makes the help desk employees vital for communications companies, universities, corporate offices, and government agencies.
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