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Team is big on: 1) Ability to multi-task 2) Must have great communication skills 3) Must be energetic Must Have A+ Certification Duties: Tier-1 agents provide front line telephonic, email, and ticket support for the user community Monday through Friday 8am to 8pm. They interface with multiple levels of users, management, and technical staff striving to offer a Best of Service level of support. The...
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Posted Fri 10th February
Always-OnCall, an IT Services Company, located in Fairfax, VA, seeks a full-time Mid Level Engineer to support our growing commercial client base. We are a young and rapidly growing business with over 19 years of IT computer experience. We meet the continually changing needs of the industry and our clients by providing premium on site support, high quality computer solutions, and information techn...
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Posted Sun 25th December
* Candidate must hold at least CI polygraph, and be willing to upgrade to Full Scope Polygraph in order to be consider for employment * Essential Job Functions Monitors help desks calls and responds appropriately to user requests and problems identified through review. Assists in coordinating the scedules of help desk personnel to ensure proper coverage. Defins ane writes documentation for standar...
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Posted Mon 16th January
This position is located in our VA, Chantilly facility Overview General Dynamics Information Technology is a top-tier IT integrator that provides information technology, systems engineering and professional services to customers in the defense, intelligence, homeland security, federal civil and commercial sectors. With 16,000 professionals worldwide, the company has the customer knowledge, domain ...
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Posted Fri 3rd February
The DAI Training Support and Help Desk Analyst will train the client users to ensure that they are fully capable of independently accessing and operating DAI for their job functions. This support shall include supplementing the BTA training documents for use during training and to reference after training. The trainers shall work closely with the help desk personnel for account access management a...
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Posted Yesterday
Our company thrives on creating the most inventive approach to any data challenge. Qbase delivers leading solutions in data enhancement, management and analytics to improve the quality of our clients' data, including scoring and predictive modeling. Innovative Qbase technology works smarter and faster to drive better results at lower cost. Along with our proprietary tools and web-hosted solutions ...
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Posted Yesterday
This position is located in our VA, Herndon facility The selected candidate will serve as the centralized Point of Contact (POC) for all Customs and Border Protection (CBP) customers, staffed 24 hours/day and 365 days/year, and will provide the first level of support (Tier I) for all CBP customer technology inquiries and support services. The operator will serve as the initial point of contact for...
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Posted Yesterday
Sevatec, Inc. is an 8(a) certified, CMMI Level 3-rated management consulting and technology services firm focused on designing and implementing innovative, cost-effective, and customer-centric solutions. Sevatec is a trusted advisor and agile thought leader to numerous clients in the federal government, offering solutions and services in Program Management, Human Capital, IT Strategy and Managemen...
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Posted Mon 9th January
Universal Consulting Services, Inc. was founded in 2000 with the mission of becoming a highly professional and trusted provider of innovative business and technology solutions for the government and industry. That mission was achieved and continues to drive UCS’s workforce today. UCS is an 8(a) Certified, Woman-Owned, Disadvantaged Business headquartered in Fairfax, VA, and supports customer needs...
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Posted Mon 6th February
Astor & Sanders Corporation, an IT solutions provider located in Rockville, Maryland is currently seeking a Help Desk Support Analyst provide support to end users on a variety of software issues. This is a full time position located in Washington, D.C. and US CITIZENSHIP IS REQUIRED. Additional roles and responsibilities include: · Providing support to end users on a variety of issues, primarily s...
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Posted Tue 17th January
Short Term and Long Term Positions Available ZAI has an immediate need for a hands-on Help Desk Manager/Production Support Lead to work a government customer contract. The qualified candidate will be responsible for developing, leading and motivating a team of help desk / production support technicians to deliver excellent technical support with outstanding customer service, satisfaction and timel...
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Posted Tue 10th January
Windward IT Solutions, founded in 1997, is at the forefront of Business Technology Management (BTM) and is a trusted partner of Communication Service Providers, the Federal government, and global Fortune 1000 corporations that run the most sensitive and mission-critical IT environments in the world. With strategic consulting, unparalleled technical expertise and our proven Windward BTM RoadMap, we...
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Posted Thu 2nd February
Responsibilities may include: Answering and responding to incoming calls, emails, faxes, and self-help tickets from customers. Providing first-contact resolution for incidents and requests reported or escalating incidents to the next level of technical support. Incidents and requests: o Support for equipment and software. o Support for security services such as account and password support, encryp...
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Posted Yesterday
Special Missions and Technologies (SMT) provides innovative solutions that address current complex problems for U.S. intelligence and operational commands. Advanced technologies, integrated systems, and tradecraft are developed and employed for a broad spectrum of special missions as well as support capabilities for globally deployed operations. Description: Responsible for receiving customer and ...
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Posted Fri 10th February
We have a new Customer Service/Tier 1 Help Desk position open in support of the Defense Security Service Center!! Must have: Active DoD Secret clearance with ability to obtain and maintain a Top Secret clearance is required for consideration. to candidates with an active TS clearance. Preference given: to candidates with an active TS clearance. If you do not have a clearance you can not be conside...
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Posted Sat 21st January
K¹² is a dynamic company on a mission to provide the most compelling, comprehensive, and effective K-12 education available. Our employees are a critical part of an organization that is providing powerful, new options for the way children can be educated. They have a passion for education and a drive to make a difference. We pride ourselves on maintaining the highest level of integrity. We have th...
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Posted Sun 5th February
BAE Systems requires a developer with extensive experience implementing, upgrading, and modifying PeopleSoft HelpDesk. The candidate should have experience with version 9.1 of the application and tools 8.5 and know how to make configuration and development changes to the application. This position will be supporting the HR-Finance Shared Services implementation which includes implementation of sev...
Full job description at Monster
Posted Tue 7th February
Windward IT Solutions, founded in 1997, is at the forefront of Business Technology Management (BTM) and is a trusted partner of Communication Service Providers, the Federal government, and global Fortune 1000 corporations that run the most sensitive and mission-critical IT environments in the world. With strategic consulting, unparalleled technical expertise and our proven Windward BTM Roadmap, we...
Full job description at Monster
Posted Mon 16th January
Windward IT Solutions, founded in 1997, is at the forefront of Business Technology Management (BTM) and is a trusted partner of Communication Service Providers, the Federal government, and global Fortune 1000 corporations that run the most sensitive and mission-critical IT environments in the world. With strategic consulting, unparalleled technical expertise and our proven Windward BTM Roadmap, we...
Full job description at Monster
Posted Mon 16th January
Windward IT Solutions, founded in 1997, is at the forefront of Business Technology Management (BTM) and is a trusted partner of Communication Service Providers, the Federal government, and global Fortune 1000 corporations that run the most sensitive and mission-critical IT environments in the world. With strategic consulting, unparalleled technical expertise and our proven Windward BTM RoadMap, we...
Full job description at Monster
Posted Fri 27th January
A help desk support representative, also known as IT support, provides troubleshooting answers for people with technical questions. Requirements for the position usually include at least an associate's degree and/or several years of IT experience. In addition to assisting those with questions, help desk personnel will install various programs and equipment around the office. That makes the help desk employees vital for communications companies, universities, corporate offices, and government agencies.
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