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Do you think the world can work smarter? Join us. Let's build a smarter planet. As the planet becomes smarter, we have a chance to create meaningful progress and change the way the world works – for the better. At IBM Global Business Services – the world’s largest business consultancy – we understand that real business value is delivered when business consulting is enriched with advanced research,...
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Posted Fri 10th February
ANCILE Solutions, Inc. is a global software solutions company specializing in the development and support of learning and performance products. Our customers include over half of the companies in the Fortune 100. Our software products support mission‐critical business applications by providing solutions that increase employee productivity and proficiency. ANCILE Solutions’ software products are us...
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Posted Wed 18th January
We are currently recruiting for a Senior Help Desk Specialist. This is a direct, full time position with our company, working onsite with our federal client in Beltsville, MD. We offer a competitive compensation and benefits package including health, dental and vision insurance, 401K, flexible spending accounts, paid holidays, and a PTO program. Successful applicants will need to pass a Federal ba...
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Posted Fri 27th January
All Risks, Ltd. is the fastest-growing independent wholesale insurance brokerage firms/managing general agencies in the nation. We specialize in all lines of commercial insurance, working exclusively with retail insurance agents and brokers. Our organization is over forty (40) years old and employs more than 450 people in 15 offices nationwide. Currently we are looking for a Help Desk Analyst to j...
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Posted Sun 29th January
ABSi Corporation has an immediate need an eDiscovery Analyst to support a 5-year federal program. To meet the necessary requirements for this program and provide end users with the necessary support, the following labor services are required. Tasks to be supported by the candidate shall include: · Use Kazeon (EMC SourceOne) eDiscovery tool to perform custodian data collections, metadata indexing, ...
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Posted Thu 2nd February
Help Desk Specialist Position: Help Desk Specialist Location: Walter Reed Army Institute of Research Information Management Division Silver Spring, MD Objective: To provide excellent customer service to a variety of end user support issues FUNCTIONAL RESPONSIBILITIES: · Perform Desktop Support Services – identify, research, and resolve technical problems · Provide a level of service that meets or ...
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Posted Mon 6th February
WHY WAIT? Are you looking for an exciting new opportunity? This may be your lucky day! It is time for a change, and CDI can help! We have an immediate need for Help Desk IT Phone Support Technician. JOB DESCRIPTION. CDI Government Services is seeking a “People Personâ€. for Help Desk IT Phone Support Technician. This contract position is located in Laurel, MD, very near Columbia, MD, and does ha...
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Posted Wed 1st February
Please email interested resumes to micahsulewski@technisource.com! As of this point in time it looks like we are moving more towards the Blended Agent model for ongoing hiring. Internally, our Level 1 & Level 2 agents will be blended and handle primarily tech supports calls in addition to customer connections calls during peak call volumes. Level 3 agents will be handling only tech support request...
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Posted Thu 9th February
BIT Systems Inc., a Six3 Systems (Six3) company. The commitment of our employees to "Engineering Results" is the catalyst that has propelled BITS to becoming a leader in software development, R&D, sensor development and signal processing. Our engineering teams are highly adept at solving complex problems with the application of leading-edge technology solutions, empowering decision-makers to make ...
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Posted 2 days ago
TELESIS has been a small business leader recognized for providing its best-valued technology solutions to three major industries: Defense, Government, and Healthcare; but our achievements go further and we continue to strive beyond our clients expectations! Today, TELESIS is an SEISM CMMI® Level 2 appraised, SDB Certified small business. TELESIS specializes in Enterprise Software Development, Syst...
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Posted Tue 17th January
EIS is currently seeking a mid-level Help Desk Specialist to support a unique program with the Government Defence Agency.This position will be in support of a Government program office (PMO). Enterprise Information Services, Inc. (EIS) in Vienna, VA provides a full range of systems engineering, information technology, network operations, independent verification and validation, and acquisition and...
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Posted Tue 24th January
Description: Provide second-tier support to end users for either PC, server, or mainframe applications and hardware. Handle problems that the first-tier of help desk support is unable to resolve. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulate or recreates user problems to resolve op...
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Posted Fri 27th January
Our client is currently seeking part time help desk support. Main Duties: -End user support for Windows and Ofice -Support on all related desktop/laptop, printers, IP phones and Blackberry devices -Participate in the desktop engineering process and configuration -Conduct end-user training sessions and develop end-user training guides -This is a full-time/40 hour per week position Working hours: 7-...
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Posted Thu 2nd February
Job Responsibilities: First Level Help Desk Support Track and monitor all Help Desk requests to insure a timely resolution Ability to prioritize and escalate calls Provides support to end users on a variety of hardware/software related issues Identifies, researches, and resolves technical problems Responds to telephone calls, email and personnel requests for technical support Assists in the config...
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Posted Thu 2nd February
Position Description Part-time: up to 5 hrs/day, 4 days/wk Position will start at Silver Spring, but will move to College Park after August 2012. Help desk / IT support team member supporting administrative and scientific research users with all computer and office application problems problems, Tier 1 or Tier 2. Set up, install and troubleshoot PC computers and printers, including software instal...
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Posted Fri 3rd February
Provide technical support to remote customers via phone, remote access and email. Make an initial attempt to resolve incident tickets (tier 1 support) coordinate with Service Lead for tier 2 and 3 support Maintain help desk incident trouble ticket system. Generate incident reports within the Remedy Action Request System. Prioritize incident tickets, escalate tickets when required to the appropriat...
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Posted Wed 8th February
Job Description: Raytheon is seeking a Help Desk Engineer to support a variety of programs. Qualified applicants may be subject to a security investigation and must meet minimum qualifications for access to classified information. U.S. Citizenship and an active Top Secret/SCI with Full Scope Polygraph security clearance is required. Essential Job Functions - Problem analysis and system evaluation ...
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Posted Mon 13th February
Tier II Help Desk Analyst - Mid Arlington, VA Security Clearance Eligibility: US Citizenship Required – Clearable to Secret (S)/DOE L Duties and Responsibilities: Provide Tier I/II level IT support Provide trouble call resolution Input trouble calls into ticket tracking system (Numura) Resolve trouble calls; in person, over phone and through email Use remote tools such as remote desktop to analyze...
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Posted 2 days ago
The IT services desk engineer role is responsible for executing day-to-day tasks related to the incident, problem, and change management functions for one or more customers remotely or at customer location. These functions include, but are not limited to, proactive and reactive problem and incident resolution for customers. This position is to provide basic desktop support to end-user community on...
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Posted Tue 14th February
RECEPTIONIST / FRONT DESK ADMINISTRATOR (TEMP TO PERM) - EB-1828034184 Our esteemed client is seeking an experienced Receptionist / Front Desk Administrator for this temporary position that has the potential to become permanent for the right candidate. To be considered, at least 2 years of related experience coming from an office environment is required, that includes experience using multi-line p...
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Posted Tue 14th February
A help desk support representative, also known as IT support, provides troubleshooting answers for people with technical questions. Requirements for the position usually include at least an associate's degree and/or several years of IT experience. In addition to assisting those with questions, help desk personnel will install various programs and equipment around the office. That makes the help desk employees vital for communications companies, universities, corporate offices, and government agencies.
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