Workforce Management Consultant - Launch Your Career With An Industry Leader Today!
ICMI (Colorado Springs, Colorado)

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Workforce Management Consultant - Launch Your Career with an Industry Leader Today!

Are you a call center professional with expertise in the field of workforce management? If so, this is the opportunity for you to take your career to the next level with the respected, industry leader in call center management technology and services - ICMI! Leverage your professional workforce management experience to deliver our Bull's Eye forecasting and scheduling services to our clients across the country remotely or support tactical consulting assignments while on-site.. You will have the ability to make an immediate impact on the success of ICMI's services to its vast and varying client base while launching your career with an industry giant. Don't waste another minute, you don't even have to call, click the “apply” link and join ICMI today!

The International Customer Management Institute (ICMI) is one of the call center industry’s most established and respected organizations. Founded in 1985, ICMI delivered the industry’s first management-level conferences, educational programs and publications. While ICMI’s trailblazing work continues, the mission remains much the same: to provide resources and expertise that help individuals and organizations improve operational performance, attain superior business results and increase the strategic value of their customer contact services. Today, as one of United Business Media's (UBM) strongest business segments, ICMI melds the traditional focus on consulting, training, and high-level engagement with Think Services' strength in media and events to create a powerful one-stop-shop resource. Through the dedication and experience of its team, uncompromised objectivity and results-oriented vision, ICMI has earned a reputation as the industry’s most trusted source for consulting, seminars, publications, events and professional membership.

As our Workforce Management Consultant, based in one of our four US locations or your home office, your primary objective will be to provide consulting and analysis related to planning, forecasting, scheduling and reporting for our client base. Your previous experience forecasting, scheduling, monitoring daily call center performance, and making adjustments to meet departmental goals will allow you to better manage client expectations while working either remotely or on-site. Knowledge and experience using workforce management software such as IEX, TCS or Blue Pumpkin is required. Advanced Excel capabilities paired with knowledge of computer telephony integration (CTI) will demonstrate your technical acumen. As the consulting guru to our clients you will also be the face of our company so a high level of professional and interpersonal communication will be paramount while working with clients and across departmental teams. Based on your proven expertise and performance, you will make client affecting decisions daily to maximize resources and deliver services for projects sold by the sales team and senior consultants. Take this opportunity to grow your career with a thriving industry leader today!

All applications for this position are accepted via our online interview system, managed by Accolo. You can begin the interview process or refer someone you know by going to this link:

http://jobs.accolo.com/13613

Once you have completed the interview, your information will be sent directly to the hiring manager for decisions on the next steps. Regardless of the outcome, ICMI or Accolo will keep you updated as to your status by e-mail or phone.

Related Keywords:

workforce management, wfm, call center, AVAYA, Aspect, Nortel, Cisco, ACD, CTI automation, skills routing, forecasting, scheduling, intraday management, MS Access, VBA, Crystal Reporting, IEX, TCS, Blue Pumpkin