Workflow Coordinator & Specialist I
KeyBank (Albany/Poughkeepsie, New York)

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KeyBank’s Cleveland Virtual Item Processing department is always looking for talented individuals. Both opportunities are located at our 17 Corporate Woods location in Albany, NY.

PS235531 – Workflow Coordinator (Full time Third Shift – 1:00a.m. - 9:30 a.m. Monday - Friday)

Duties and responsibilities for these positions vary and may include the following:

• Monitor systems and workflow to ensure that all items flowing through VIP reach their destinations.

• Maintain two-way communication with leaders, project and support partners outside of VIP

• Resolves complex problems within established service level agreement

• Escalates issues to minimize negative client impact

• Partners with peers to effectively manage the process

• Document issues for communication to appropriate parties

• Follows up with others to ensure that commitments are met

To qualify, the ideal candidate will have the following:

• 2-4 years Banking Operations or relevant experience

• Must be proficient utilizing a PC (Windows, MS Office, etc) and technically savvy

• Proven track record of reliability, follow through and focus on excellent client service . • Manages execution; focuses on the task at hand

• Ability to adapt and function productively in a fast-paced, ever-changing work environment

• Must demonstrate flexibility in work hours within shift

PS236303 – Specialist I – (Part-time 1:00 PM - 9:30 PM – Monday, Tuesday, Thursday)

Duties and responsibilities for these positions vary and may include the following:

• Perform data entry to repair fields on virtually rejected items

• Perform visual analysis and make decisions regarding suspected items in Image Quality Analysis (IQA), Code Line Validation (CLV) and Payee Name Verification (PNV)

• Assist with research and resolution of issues as part of duplicate item detection

• Assist with tasks related to Cash Management products (CDA, PosPay, etc.)

• Maintain two-way communication with leaders and coworkers

• Alert Monitor and/or Supervisor to equipment or workflow issues in order to minimize client impact

To qualify, the ideal candidate will have the following:

• High School Diploma or equivalent

• Must be proficient at performing 10-key data entry

• Must demonstrate flexibility in work hours within shift

• Must be proficient utilizing a PC (Windows, MS Office, etc)

• Banking experience in a production environment preferred but not required.

Training: Standard enterprise-wide compliance training is required.

To apply for these opportunities, please refer to www.key.com/careers. Please make sure you refer to the PS# you are interested in.

We offer competitive pay and excellent benefits that may include medical/dental, 401K, paid time off, paid holidays, shift differential, incentives and much more.

KeyCorp is an equal opportunity employer M/F/D/V. We’re proud to be one of DiversityInc magazine’s “Top 50 Companies for Diversity” in 2008.