Vp Claim - Domestic/massachusetts
Travelers Companies, Inc. (Framingham/Worcester, Massachusetts)

Committed.  Competitive.  Constructing our Future.

Premier Insurance Co. of Mass., a Travelers subsidiary is one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees.  You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

We are currently looking for a VP Claim - Domestic/Massachusetts.  Please read on for more details regarding this position.

JOB DESCRIPTION:

SUMMARY:

Provide technical, authoritative and professional support as well as effective management for all claims operations for the accomplishment of the corporation's financial, strategic and business plan objectives.

PRIMARY DUTIES:

Establish and maintain appropriate staffing levels to provide high levels of customer service, but at a competitive cost

Evaluate the performance of the claim office(s) and management

Ensure appropriate quality assurance programs are in place and that they are being properly used

Establish programs to evaluate level of customer satisfaction, both from the perspective of agents as well as insureds

Monitor ALAE to make certain that expense dollars are being prudently spent and that they are having a positive impact on indemnity payout

Maintain involvement with CAR and AIB through their claim committees; coordinate activity with respect to audits and other projects

Function as the focal point for Insurance Department Complaints and other complaints that cannot be resolved at the field level

Analyze technical material (case law, legislation, etc.) to determine the impact on claim operations and provide the necessary guidance and assistance to claim office(s)

Analyze procedural/reporting requirements of AIB, CAR and the Insurance Department to determine their impact on claim operations and provide the necessary guidance and assistance to claim office(s) and systems support

Function as a technical resource with respect to coverage interpretation and other technical issues

Develop, in conjunction with systems support, MI which will help us to better understand our business operations

Evaluate technical training needs, develop programs to meet those needs and implement the programs

Follow certain 'high exposure' claims and provide technical guidance and settlement authority

Have direct involvement in claims with substantive extra-contractual exposure; coordinate activity with the law department and/or outside counsel

WORK EXPERIENCE:

10 years experience in property/casualty claim

Supervisory and/or lower level management experience required

Excellent communication and analytical skills

Customer service orientation

Expert technical knowledge required, to include the ability to read and interpret insurance

contract, medical reports, law suits, etc.

It is the expectation of Premier that all employees will behave in a positive, cooperative, supportive manner in the performance of their respective positions.

CERTIFICATES/DEGREES:

4-year degree required; advanced degree preferred

In addition to an exciting environment, we offer:

* Competitive base salary with additional opportunities for variable pay through recognition programs and incentive awards

* 401(k) with company match

* Comprehensive health plans that include coverage for same sex/domestic partners

* Strong work/family and employee assistance programs

* Tuition reimbursement

* Vacation Purchase Plan

* Training/Development opportunities

We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. Explore what we have to offer.

For immediate consideration for this position, please click on the "Apply Now" button at the bottom of this posting.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.