Vip Travel Counselor - Dc-idb
Carlson Wagonlit Travel (Washington, Washington DC)

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Position Description:

- Services clients that are designated as VIP Travelers.
- Creates Domestic and International travel arrangements for VIP clients including air, hotel, and ground transportation.
- Ability to handle multi-cultural sometimes multi-lingual clientele.
- Use available sources such as TSS, State Department web sites, news agencies, etc. to stay informed of current international affairs.
- Advises clients of international travel requirements such as visas, passports, immunizations, etc.
- Strong working knowledge and understanding of international pricing rules and procedures.
- Supports 1 or more accounts.
- Operates with discretion within well defined policy, regular managerial review.
- Interacts with VIP traveler, travel arranger, and travel manager. Provides 1st level of support for customer service and technical issues.
- Operates with discretion within well defined policy, regular managerial review.
- Interacts with VIP traveler, travel arranger, and travel manager.
- Utilizes CWT preferred vendors to maximize profit, and ensures compliance with the clients' travel policy.
- Adheres to CWT standards in delivering customer service including telephone etiquette, and follows prescribed customer service escalation procedures.
- Follows company procedures, guidelines and standards in building Passenger Name Records, utilization of tools, productivity, accuracy of work, and attendance.
- Attends staff and training meetings for ongoing updates in the travel industry and office procedures.
- Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.
- Performs other duties as assigned.

Position Requirements:

- Industry knowledge and reservation skills in order to create domestic and multi-segment, multi-destination international itineraries for VIP clients.
- Proficiency in a minimum of one CRS
- Ability to meet and maintain required performance standards
- Excellent customer service skill required

Position Attributes:

Business Unit:

4CWTA - Carlson Wagonlit Travel

If interested, please apply online at http://track.jobviper.com/ViewJob.asp?id=504391-3-983