Vice President Of Operations
Pacific Star Communications (Portland, Oregon)

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Learn more about PacStar at here http://www.Pacstar.com

 

Full Time Employee

Must have US Citizenship

 

PURPOSE:  To lead the operational side of the Company -- aligning organization, strategy, budgets and metrics with the strategic goals of the Company. This includes managing existing departments for Manufacturing, Logistics, IT, Engineering (post-sales customer service, installation, and training) and Sales Engineering support, as well as creating capabilities to deliver and support new products that PacStar is rolling out into US Military and Agency communications markets.

 

This position will be a key contributor to the strategic management of the Company. The position will be responsible for all aspects of fulfillment of the Company’s products, as well as designing and offering profitable support services for the advanced communications products the Company designs and sells.

 

Manufacturing, Logistics, Sales Support and Services will be brought together under this person’s leadership. Requirements include demonstrated capabilities to create and manage manufacturing and services in mission critical products. Networking and/or communications are also key backgrounds. Channel support is a key capability. Budgeting, coordination with the Executive team and with Partners, strategic thinking, and a commitment to profitability combined with a hands-on approach to management will be important to the successful individual in this position.

 

This is a key position in an exciting company that is in a high growth mode. Teamwork is highly respected and necessary. The heroic is accomplished often. Opportunities for leadership and success abound. A high energy individual with the desire to build successful enterprises will find this a rewarding opportunity to be part of a top leadership team.

 

Function:

 

PRE/POST SALES ENGINEERING:

Direct management responsibility for Pre-Sales Engineering and Professional Services team membersSupport Sales with Pre-Sales Engineering Developing staff who are responsive and can explain the technical aspects of proposed PacStar solutionsMaintain responsibility for the Pre-Sales Engineering and Professional Services budget

 

 

PRE/POST SALES ENGINEERING - Continued:

Responsible for the continual development of standard operating proceduresLead in the development of project scope, pricing, and preparing proposal opportunitiesLead product support including installation process, customer service integration, training, performance evaluation and budgetEnsure competence and continuity of qualified staff through optimum selection and utilization, development/training, appraisal and motivation techniques in accordance with the system EEO policy and appropriate policies and proceduresDevelop go-to-market strategy for Professional Services; prioritize and “productize” services offerings into discrete packages that can be marketed to multiple accounts with specific needs or within specific verticalsMust have the ability to manage in a fast–paced environment, clearly communicate department priorities, as well as engage with customers to ensure long term relationships and achieving highest levels of customer satisfaction across all products and markets Partner with other departments including, but not limited to Marketing, Product Development and Finance to insure successful product and services roll-out, integration and continued quality of service for customers

 

IT:

Manage, allocate and oversee personnel across various functional areas including network operations/monitoring, outage detection/recovery, Tier 1-2 support, and network operational analysis.Monitor the daily operations, performance and security of the overall network, responding to problems and incidents as necessary in accordance with operating policy and customer service level commitments.Maintenance of the Company website.

 

PRODUCTION/PROCUREMENT MANAGEMENT:

Oversee Production department, including supply chain management, assembly and manufacturing of PacStar and VAR productsOversee facility capacity planning and maintenanceDevelop vendor/supplier relationshipsManage inventory levels and composition to support the business at the lowest carrying costsManage purchasing function for optimal acquisition costs in compliance with company policy

 

LOGISTICS:

Oversee management of shipping/receiving, warehouse, and inventoryCoordinate integrated logistics with PacStar partners, including sparing and parts replacements

 

SECURITY:

Develop corporate and IT security practices, ensuring they are implementedManage security requirements for clearances, COMSEC, export controls, and government furnished components

Qualifications / Skills Required:

 

Master’s degree in Business Administration, Computer Technology, Computer Science or related field, or commensurate experienceExtensive prior experience (10+ years) of managing a professional services/Operations organization and increasing revenueDemonstrated capabilities to create and manage manufacturing and services in mission critical products required.Experience managing an Engineering team Strong technical background in networking and/or communications are required.Strong technical background in contact center operations, or e-commerce a plusMust understand technical issues, but is also a “big picture” thinker who looks for ways to improve and grow the product support operationsStrong demonstrated project scoping skills Experience in the federal market a plusHistory of building an organization or a business unit Strong decision making ability and willingness to support changing department initiativesStrong grasp of P&L management, pricing, and project costingStrong customer-facing experience; demonstrated ability to work with sales to help close business is a plusAbility to manage, maintain, and continuously improve the internal processesAble to determine staff level, interview/hire new employees and conduct performance reviewsAbility to identify and solve potential issues early on and escalate as appropriateExcellent written and verbal communication skills 

OTHER DESIRABLE QUALITIES:

Broad Leadership – Proven experience in managing several working departments. The candidate needs to be adept in dealing with technology issues, customer needs and personnel decisions.

 

Strategic Thinking/Leadership – The candidate must be a visionary who can act to innovate and contribute tangibly and measurable to the growth of the business.

 

Email your resume with Vice President of Operations - 815 in the subject line to: Job815@pacstar.com