Training Specialist, Professional Services
RightNow Technologies, Inc (Helena/Butte, Montana)

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Please apply online at http://jobs.rightnow.com/

Want an exciting career in software product marketing while leveraging your industry knowledge? Consider working for RightNow Technologies, headquartered in Bozeman, Montana, with offices worldwide.  Over 700 employees strong, RightNow provides leading next-generation CRM solutions that help companies deliver great customer experiences while reducing costs.  Work in the hot software as a service space by joining a growing company pioneering and focused on delivering award winning customer experience solutions for over a decade.

RightNow Technologies, Inc. (NASDAQ: RNOW) provides organizations with industry leading Software as a Service (SaaS) solutions to build customer-focused businesses. RightNow's acclaimed technology, comprehensive services and commitment to customer success deliver high returns on investment for its customers.  More than 1,800 organizations worldwide use RightNow solutions including British Airways, Cisco, Intuit, American Express, Continental Tire, John Deere, Nikon, Department of Homeland Security, and the Social Security Administration. Founded in 1997, RightNow is headquartered in Bozeman, Montana, with additional offices in North America, Europe and Asia.

 

Bozeman, Montana prides itself in offering small town atmosphere with big city amenities. Nestled in the Gallatin Valley, encompassed by the majestic Rocky Mountains, Bozeman is considered to be a prime location in Montana. The city sits in a high mountain valley at an elevation of 4,795 feet and is surrounded on three sides by the Bridger, Gallatin and Tobacco Root mountains. Home of Montana State University, Bozeman is a center for both year round recreation and a burgeoning business and high-tech community.  In addition to a variety of shopping and dining establishments servicing family and upscale clientele, the community boasts world class fly fishing, downhill skiing, hunting, camping, climbing, canoeing and kayaking. With a large network of hiking and biking trails, close proximity to Yellowstone, and a thriving arts community, Bozeman may be the perfect excuse to leave behind congestion and lengthy commutes.

Position Summary

As a Training Specialist you will train our clients, partners, and employees in the RightNow solution. You will be a team player who will work to continue to improve the way training is sold and delivered.

Essential Duties and Responsibilities

Following are summary descriptions of the essential duties and responsibilities of this position, followed by approximate percentages of time that they should require.

Perform standard and customized training services for the RightNow CRM application at the via the following channels: On-site Regular classroom Web-based/RemoteAssist and contribute to the development of curricula to support the RightNow training offeringsWorks with appropriate team members to modify training agendas and materials to meet customer training needsSupports educational programs (such as the Online Learning Center) by assisting in the development and delivering of courses Meet quarterly utilization goals Demonstrate product feature and functionality expertise through demonstrations of practical applications Proactively maintain current knowledge and awareness of product features and functionality and training industry best practices Maintain the customer satisfaction rank (via training surveys) of at least 4 out of 5Other duties, as assigned by management

Essential Knowledge, Skills, Abilities, and Background

The following background is required:

·         3+ years consulting and/or training expertise.
·         Solid understanding of product technologies – SQL, PHP, HTML, Java
·         Advanced MS Office skills
·         Excellent written, verbal, and presentation skills
·         Ability to travel 75%+, including international travel
·         Bachelor’s degree in education or related field, or equivalent work experience
·         High energy, passionate, individual with outstanding stage presence
·         Technical troubleshooting skills, and
·         Classroom management skills.

Preferred Knowledge, Skills, Abilities, and Background

The following background is preferred:

Demonstrated experience in CRM applicationsExpert user of RightNow CRM, andMaster’s degree in education or related fieldBenefits

RightNow offers a place for you to expand your opportunities and make an impact. Your personal contributions will be appreciated and recognized by your peers and management.

Benefits that full-time employees are entitled to include the following:

Competitive salary Paid time off Health, life, dental, and disability insurance Wellness program Generous 401K program Tuition reimbursement Employee stock options 40 hours of Community giving and service Medical and daycare flexible benefits accounts Employee referral program.Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to regularly perform repetitive hand and wrist movements at a computer keyboard. Employee is regularly required to sit for long periods of time. Close vision is required for PC work.

Employee Protection Rights

RightNow is an equal opportunity employer and prohibits discrimination and harassment on the basis of sex, race, creed, color, religion, age, national origin, disability, or other status protected by federal, state, or local law.