Toll Enforcement Officer
Faneuil Inc. (Orlando, Florida)

Faneuil, Inc. is a leading provider of integrated customer management solutions that enable our clients to build profitable lifetime customer relationships and exceptional customer service.  Faneuil is looking to fill the following position in Orlando, Florida.

Toll Enforcement Officer

Under general direction and established guidelines, the incumbent will issue Uniform Traffic Citations to individuals who fail to pay tolls per Florida Statue 316.1001.  This is achieved by successfully understanding the Violation Enforcement System, researching violating events and completing required documentation. This position requires representing the FDOT in court as the issuing officer and acting as the court liaison in jurisdictions assigned to the TEO.  

                                                                            Qualifications

A minimum of 1 year as a UTC Researcher or 6 months as a VES Analyst with an overall Consistently Exceeds (CE) rating and no individual personal performance measurement rating below Achieves Requirements (AR) in current position.  Law enforcement background with extensive court experience is acceptable in lieu of SunPass experience.  Public speaking and customer service skills a plus.

 Responsibilities

§ Review data to ensure that the issuance of a Uniform Traffic Citation (UTC) is warranted.  This may be done remotely depending on the location of the TEO.

§ Coordinate with County Court System and Department of Highway Safety and Motor Vehicles in resolution of Uniform Traffic Citations resulting from toll violations.

§ Schedules court appearances and generates evidence packages as necessary.  If evidence package is generated from another source, review accuracy of evidence package.

§ Enter and update the Violation Enforcement System (VES) with complete and accurate notes on disposition of trials attended.

§ Maintains chain-of-evidence records for enforcement evidence.

§ Assists and interacts with customers in helping to resolve customer complaints and/or questions related to toll violation notices and other related enforcement activities. Monitors activity of repeat violators and provides recommendations to supervisor regarding enforcement action.

§ Perform all job functions in a manner that will achieve compliance with established performance measures.

§ Ability to drive state vehicles as required.

§ Offer is contingent upon successful completion of a criminal background check.