Telephone Representative/retail - Ft Or Pt (1043)
M&T Bank (Buffalo, New York)

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Job Description: Basic Function:
The Telephone Banking Center is looking for a Telephone Sales Representative/Retail to respond to customer telephone inquiries for information regarding retail products and services on the inbound side of the call center.  Hours of this position are flexible between M-F 8am-8pm and Sat 9am-3pm.  This position is incentive eligible.  Position is full-time.
Responsibilities:
- Answer incoming calls achieving assigned sales goals quarterly and annually.
- Sell loan, deposit and other bank products using tools provided.
- Refer customers to M&T branches for account openings, investment and insurance and mortgage opportunities.
- Follow through with customers until accounts are open.
- Achieve sales goals through need based questions and recommendation of products.
- Identify cross selling opportunities to further enhance customer’s relationships with M&T.
- Provide applicants with decisions on credit applications.
- Achieve and maintain satisfactory quality monitoring and efficiency goals.
- Provide back up support for service, general sales and retention as needed.
Basic Qualifications:
- High school diploma or GED
- A minimum of six months previous sales experience demonstrating a strong sales ability
- A minimum of six months previous customer service experience
- Basic keyboarding skills and data entry skills
- Demonstrated organizational, time management and prioritization skills
- Proficient communication skills in written and verbal communications
Ideal Qualifications:
- Associates Degree in Business
- Two years previous sales or customer service experience
- Proficient in Microsoft Word, Excel, CSW and PACE/ACAPS
- Previous call center experience
- Past experience working with the GroupWise email system

With over 140 years of experience, M&T Bank is considered one of the most highly regarded regional banks in the country. M&T Bank Corporation has over $50 billion in assets and is one of the 20 largest bank holding companies in the U.S. M&T Bank has aggressively increased their footprint since 1987 and possesses more than 650 branches & 1600 ATMs across Maryland, New York, Pennsylvania, Virginia, West Virginia and Washington, D.C. M&T also has mortgage offices in Arizona, Colorado, Idaho, New Jersey, Ohio, Oregon, Utah and Washington. M&T Bank offers an attractive compensation and benefits package to include: Holidays, Vacation, Flexible Benefits, Health/Dental, Retirement Savings Plan, Pension Plan, Life Insurance, Travel Accident Insurance, and Employee Banking Advantages. We offer competitive salary and full comprehensive benefits including 401(k). For a complete listing of all open M&T Bank positions, visit our website: www.mandtbank.com M&T Bank is an equal opportunity employer M/F/D/V.

Expected Travel Time: None