Technical Product Support Specialist (pumps) - Waterloo, Ia
Grainger (Cedar Rapids, Iowa)

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Job ID: 12977

Position Description:
Grainger is currently seeking a Technical Product Support Specialist – Pumps for their Waterloo, IA facility.

We are seeking experienced Pump & Plumbing professionals to join our Technical Product Support Center team. The successful candidates will be an experienced plumbing professional and will be knowledgeable in the application, maintenance, troubleshooting, & repair of pumps & plumbing equipment. You will also have the ability to utilize your extensive hands-on technical knowledge to handle calls from our customers in the areas of pre-sales selection, post-sales support, application and troubleshooting assistance for our products. Your customer base will include external customers such as suppliers and contractors as well as internal customers including parts & sourcing specialists, sales and branch personnel.

Major Responsibilities:

*Provide world-class technical product support in product application, selection and troubleshooting via the phone.
*Utilize industry-related experience, formal vendor training and on-the-job learning opportunities to achieve and maintain a high level of technical expertise on the products Grainger sells.
*Capture and channel information to provide product teams / suppliers feedback about products based on interaction with customers and field personnel.
*Develop, coordinate, teach, and evaluate training and education tools to equip field employees with the skill and knowledge to effectively resolve customer needs as it relates to technical products.
*Foster an environment of teamwork and open communication by sharing information, learning from and teaching others, following established processes and recognizing exceptional performance.


Position Requirements:
Requirements:

* Must have 4+ years hands-on field experience in a plumbing capacity with significant direct customer interface.
*Must be knowledgeable in the installation, service and troubleshooting of pump and plumbing equipment.
*Proven customer service skills, with the ability to maintain strong external and internal customer relationships by identifying and anticipating their needs, then meeting / exceeding their requirements and expectations.
*Excellent organizational and communication skills.
*Must have basic computer skills, to include; email activity, navigating the internet and MS Office applications.
* Occasional evenings, Saturdays, or overnight travel may be necessary for product training.


Position Attributes:
Qualified candidates, please apply online today to be considered and visit www.grainger.com for more information on our company.
Grainger is an equal opportunity employer.

Grainger is a Fortune 500 company and the leading broad line supplier of facilities maintenance products serving businesses and institutions throughout North America with sales of over $6 billion. Through its network of nearly 600 branches, large distribution network and multiple Web sites, Grainger helps customers save time and money by providing them with the right products to keep their facilities running.

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