Technical Product Manager, Partner Solutions
RightNow Technologies, Inc (Helena/Butte, Montana)

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Please apply online at http://jobs.rightnow.com/

Want an exciting career in software product marketing while leveraging your industry knowledge?  Consider working for RightNow Technologies, headquartered in Bozeman, Montana, with offices worldwide.  Over 700 employees strong, RightNow provides leading next-generation CRM solutions that help companies deliver great customer experiences while reducing costs.  Work in the hot software as a service space by joining a growing company pioneering and focused on delivering award winning customer experience solutions for over a decade.

The Technical Product Manager, Partner Solutions will drive feature requirement definition and evangelize the adoptions of RightNow integration tools within the partner channel.  Promotion of the RightNow Integration Tools will be driven through the online Partner Community and direct contact with identified partners

 

The ideal candidate for this position possesses an in-depth knowledge of leading edge corporate CRM systems, is versed in developing and consuming a software toolkit and, has actively worked with a Partner Channel team to develop successful partner solutions.    

Key Areas of Responsibility:

Drive creation of detailed product requirements, features and direction for the RightNow Partner Integration Tools.Provide requirements input to the product development teams to successfully define and enable delivery of enhanced Partner integration capabilities.Synthesizing Partner needs and requirements for Integration Tool features into detailed product requirements and articulate detailed requirements to others.Act as the technical product spokesperson internally and externally with Partners and joint customers.Evangelize the successful adoption and implementation of joint Partner solutions which will be utilized as reference accounts. Working closely with other development teams to define and develop a set of Integration Tools.  Define detailed Integration requirements through functional and technical analysis.Develop sample material which will be consumed by RightNow Partners.Participate in the RightNow online Partner and Developer Communities.Assist key internal RightNow organization in the use, support and implementation of the RightNow Integration Tools.

Requirements

 

Applicant must have 4+ years of direct and recent technical product design experience with a major software company.Must have experience leading technical design responsibility for at least one major product release which included a public API.  Must be experienced at creating all related technical documentation to support a public API delivered to a Partner channel.Must be able to demonstrate domain expertise in the area of Partner API definition, API and tools creation and, online Partner community content creation.Requires experience with, and be able to demonstrate, use of Web Services, C#/.NET, Java and, web application in a Partner integration role. Strong project management skills.Excellent presentation, written communications, and customer interaction skills are a must.A technical degree or equivalent experience in the technical design of commercially available software. Knowledge of contact center technologies and operations.

 

 

Skill Set

Applicant must be able to demonstrate a detailed understanding of their analysis and documentation skills (via project presentation).Have experience gathering, writing and communicating detailed requirements.Be self-motivated, organized, flexible, customer focused and have a strong understanding of contact center business operations.Be technical and proficient in complex system design and architecture.Excellent presentation, written communications, and customer interaction skills are a must.Be experienced with joint Partner delivered system design and implementation.Have working experience with reporting, analytic and business intelligence tools.An understanding of the technical analyst function and how to successfully drive requirements through the product lifecycle.A proven desire to work as a team member.Have recent experience writing software in three or more application languages.

Country

Bozeman, Montana  USA

 

Employee Protection Rights

RightNow is an equal opportunity employer and prohibits discrimination and harassment on the basis of sex, race, creed, color, religion, age, national origin, disability, or other status protected by federal, state, or local law.