Systems Engineer 4
Network Appliance (Denver South, Colorado)

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Description: Job Summary:
As a Systems Engineer in NetApp's Sales function, you are responsible for providing pre-sales and post-sales support for selling NetApp's Products or Services to existing and potential customers. You will utilize your excellent technical and relationship building skills in working with vendors, partners and sales to ensure that optimum systems solutions are provided to customers.

In this position your overall focus areas will be in supporting and developing processes and systems for quick and thorough responses to customer RFP's, provide systems configuration recommendations, and apply your background and experience to deliver solutions to technical problems.

Essential Functions:
The essential responsibilities of the Systems Engineers are to work directly with customers in pre-sales and post sales situations, and to work effectively across functions with other NetApp employees in Sales, Marketing, Customer Service and Development areas. Specific responsibilities include:
- Identify customer needs and requirements.

- Define all of the elements of a customer's technical computing environment.

- Answer customer questions.

- Provide technical support to current customer and 'try-and-buy' test projects.

- Defining customer acceptance criteria for 'try-and-buy' evaluation projects.

- Pickup and deliver NetApp evaluation test system to customer site.

- Work with Sales to respond to RFP's.

- Attending customer calls with the Sales Representative.

- Provide technical consultation and disseminate product information to the sales team.

- Provide direction and mentorship to more junior Systems Engineers in the department.

Education and Experience:- 8 to 12 years of experience is preferred. - A Bachelor of Arts or Sciences Degree in Electrical Engineering, Computer Science, or equivalent is required. A Graduate Degree is desired.- Experience which demonstrates a significant level of expertise in technical specifications required to sell NetApp products and services is required.- Specialized knowledge in breadth and/or depth. Qualifications: Requirements:
- Excellent written and verbal communication skills.
- Good interpersonal communication and customer service skills are needed in order work successfully with prospects, customers, and cross functional teams to meet performance goals.
- Account management and project management experience.
- Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
- Ability to follow standard engineering principles and practices.
- Creative approach to problem solving.
- Travel to the prospective customer's sites as necessary

Responsibility and Interaction:
Responsibility:
- As a seasoned professional with a wide range of experiences, this individual uses professional concepts and company objectives to resolve complex issues in creative and effective ways.
- Is responsible for a specific geographical install base and large, complex, high visibility, strategic, or tactically important accounts.

Interaction:
- This individual effectively works with, and influences senior internal personnel within the function, employees in other functions that support the sales effort, and has direct customer contact.
- Limited management supervision and direction is provided since this individual operates and drives results independently.
- The ideal candidate is a subject matter expert and strongly influences sales team decisions and initiatives. May also act as a team leader and major decision maker for team projects. Salary/Benefits: Salary commensurate with experience To learn more about NetApp employee benefits go to: http://www.netapp.com/jobs/benefits.html Job Location: Denver, CO Job Number: RUSANAP108-590444 Company URL: http://www.netapp.com Company Profile: NetApp creates innovative storage and data management solutions that help accelerate business breakthroughs and deliver outstanding cost efficiency. Our dedication to principles of simplicity, innovation, and customer success has made us one of the fastest-growing storage and data management providers today.

Customers around the world choose us for our "go beyond" approach and broad portfolio of solutions for business applications, storage for virtual servers, disk-to-disk backup, and more. Our solutions provide nonstop availability of critical business data and simplify business processes so you can deploy new capabilities with confidence and get to revenue faster than ever before. You can rely on our industry-leading solutions to lower the cost of protecting your data, business, and reputation.

We bring together the industry's best partners and technology to deliver services that help you maximize what you are getting from your infrastructure. Our collaborative approach, working as one team with one goal, means that you get a solution that is just right for you-on time and on budget. To support your global business, we provide highly-responsive support in local languages. From London to Austin, from Bangalore to Tokyo, well work with you to solve your problems and help you reach your goals.

Discover our passion for helping companies around the world go further, faster at www.netapp.com.