Support Engineer
CA (Long Island, New York)

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CA, Inc. (NASDAQ: CA), one of the world's leading independent, enterprise management software companies, unifies and simplifies complex information technology (IT) management across the enterprise for greater business results. With our Enterprise IT Management vision, solutions and expertise, we help customers effectively govern, manage and secure IT. Customers can evolve their IT operations from being reactive and focused only on technology to being flexible, adaptable and focused on serving the business. Today, CA, formerly known as Computer Associates, serves the majority of the Fortune 1000 companies, as well as government organizations, educational institutions and thousands of other companies in diverse industries worldwide.

We are currently looking for a qualified Support Engineer to join our Technical Support team at our worldwide headquarters in Islandia, NY.

Customer Support provides CA customers with the best possible service and expertise to protect and enhance investments in CA technology and is committed to providing a degree of customer satisfaction that is unparalleled in the Industry.

Technical Support candidates must exhibit a high degree of professionalism, customer service, and enthusiasm. Your prior technical troubleshooting and customer support experience will help qualify you for the responsibility of providing world-class technical support for solutions. Strong troubleshooting and root cause analysis skills will prove vital in investigating and resolving technical product issues.

Key Requirements:

* Advanced knowledge of Windows environments with emphasis on reliability, availability and scalability
* Intermediate troubleshooting and root cause determination
* Intermediate knowledge of DCOM
* Basic knowledge of performance monitoring and tuning
* Basic knowledge of UNIX systems required, Intermediate desired
* Basic knowledge of database administration (SQL and/or Oracle)
* Basic knowledge of network and server monitoring applications
* Basic knowledge of IT Service Management applications
* Basic knowledge of Web Services
* Understanding of ITIL foundations an asset (certification preferred)
* Background in computer programming or scripting an asset

There's never been a better time to join CA. We're a dynamic company with a strong vision in a growing global market. At a time when customers are demanding more and more from their technology, we're changing the way the world manages IT, to help customers better perform, compete and grow. That's why the majority of leading companies across industries worldwide use our software. It's also why you'll find a wealth of opportunities for important and rewarding work. Come to CA and build the career you want.

It's an exciting time at CA. We offer competitive salary, company sponsored premium Medical/Prescription & Dental Plans, Company-Paid Holidays, Vacation, Personal and Sick Days, 401(k) Plan, Employee Stock Purchase Program, Education/Training Reimbursement, Charitable Gift Program, Adoption Assistance Program, and Veterinary Care Insurance.

Our Islandia, NY campus offers several amenities, including:
* Gourmet cafeteria with wide selection of cuisine
* Montessori Child Development Center for children up to the age of six
* Banking services
* Fitness Center (state of the art facility complete with indoor full court basketball, indoor racquetball courts, cardio studio, outside running track, soccer fields, tennis courts)
* Concierge services (dry cleaning, package shipping, stamps, and movie rentals)
* On-site chiropractor

To learn more about CA and this opportunity, we welcome you to visit our web site at www.ca.com.

EOE/AA
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