Specialist Service Sr (bau) Las Vegas, Nv
Siemens (Las Vegas, Nevada)

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Company: Siemens Building Technologies

Division: SBT - BAU Building Automation

Location: NV - Las Vegas

Req ID: 66817

Position Title: Specialist Service Sr (BAU) Las Vegas, NV

Experience Level: Not Indicated

Education Required: Not Indicated

Travel Required: No

Company Description:
As a leading provider of energy and environmental solutions, building controls and fire safety and security system solutions, Siemens Building Technologies, Inc., makes buildings comfortable, safe, productive, more efficient and less costly to operate. With U.S. headquarters in Buffalo Grove, Ill., Siemens Building Technologies employs 7,200 people and provides a full range of services and solutions from more than 100 locations coast-to-coast. Worldwide, the company has 28,000 employees and operates at a total of more than 500 locations in 51 countries. For more information on Siemens Building Technologies, visit: www.usa.siemens.com/buildingtechnologies.

Siemens is an Equal Opportunity Employer encouraging diversity in the workplace.


Job Description:
Performs technical support programs (TSP) / service agreement tasks and scheduled assignments to ensure that automation system is properly maintained and operating correctly. Handles emergency service calls as directed during the day and after hours. Responds to customer service calls (emergency, on-site, or on-line), checks indicated points of trouble, analyzes full requirements of system involved and checks and tests systems components. Diagnoses trouble or defect, determines corrective action and repairs system. Performs preventative maintenance and diagnostics on automation system and components according to TSP / service agreement contracts. Tests and verifies system readings ensuring an optimal system operation. Identifies additional chargeable opportunities including time and material work, system upgrades and service contact expansion. Prices, proposes and proceeds with new work as per issued guidelines. Completes service repairs, replacements, upgrades, adjustments and calibration on automation systems and components following issued tasking, maintenance, troubleshooting and installation instructions. Performs system checkout and assists in automation systems startups for service installed jobs. May coordinate electrical installation with electrical contractor at job site as required. Completes and submits written service orders and reports covering all aspects of each assignment and activity. Completes and submits timesheets and other necessary information weekly. If improper operation is due to another system or component, discusses problem with customer and/or office and advises of the best course of action. Works with other branch, company or external service providers or vendors to arrange servicing and to resolve problem Participates in job site final walk and / or final completion for systems to service turnover on assigned jobs Conducts training and development classes for customers on site or at the branch. Delivers technical support, coaching and direction to end users and field labor when applicable Associate's degree in Electronics or other related field. Bachelor's degree preferred. 5+ years engineer/service experience or 2 yrs Service Specialist II experience. Knowledge of automation systems, HVAC, electrical concepts, and building operations preferred. Working engineering and programming background preferred. Skilled in programming, job start-up and checkout, and troubleshooting. Proficient in Microsoft Office: Word and Excel. Excellent verbal and written communication and customer relation skills.
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