Software Operations Manager, Availability
ITA Software (Boston, Massachusetts)

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Come Join The Team That Is Transforming The Travel Industry!

How did ITA Software become the leading software innovator in the airline industry? With great technology and great people! Every individual in our fast-growing company has a substantial impact on ITA Software's success. As we continue to greatly increase our staff, we are looking for talented people who thrive in a culture that is socially relaxed, yet hard-working and technically superlative.

Are you someone who likes to deal with a fast-pace job full of challenges almost every day? We are looking for someone to be both a manager and a leader. In this position, you will be responsible for ensuring the operational integrity of ITA’s seat availability system by working with your own team of seasoned system engineers and with other groups to make sure that issues such as deployment, reliability, scalability, configuration, monitoring, reporting, support/training are completely addressed. This position will report to the Director of Software Operations.


Responsibilities:
• Your team's mission is to maintain and improve ITA’s seat availability system.
• Your team will design and develop scripts, software, documentation, and training as necessary to ensure that software applications are deployed and kept running 24/7 in an operational datacenter environment in keeping with ITA quality requirements and customer service level agreements.
• Your team will be responsible for the support and maintenance of ITA software systems and associated data streams including performance, availability, archival and migration, and other administration tasks as necessary.
• You will be the main advocate for operational issues for your software components, by direct influence on your team but just as importantly by identifying dependencies from other ITA groups. Often this will involve defining / scoping software requirements and schedules working with your group, ITA engineering, QA, and the customer relations managers.
• You will assist software, hardware, and network engineers in developing policies for issues such as capacity and performance, incident handling, etc.
• You will schedule, help allocate resources and address any barriers towards the accomplishment of critical tasks related to your team's mission.
• You will develop individual talent and motivation of your staff leading to successful achievement of individual and team objectives.

Qualifications:
• Experience with managing production commercial Unix/Linux distributed, dynamic environments
• Experience with managing system engineers and operational programmers.
• Strong foundation in unix/linux system administration, Perl, Python, networking fundamentals, and operational best practices

Knowledge and Skills:
• You are someone who has a strong sense of ownership and who will drive issues to completion.
• Strong oral and written communication skills – must be able to run a meeting and effectively interface with customers and internal groups alike
• Excellent problem solving skills


About ITA Software, Inc.:
ITA Software (www.itasoftware.com) is a leader in providing innovative information technology for the airline industry. ITA developed the industry’s most comprehensive airfare shopping system, which is used by leading travel companies including Aeroplan, Alaska Airlines, Alitalia, Continental Airlines, US Airways, Hotwire, Kayak, Orbitz, Sidestep and others. ITA is currently building a completely new next-generation passenger reservation system with launch partner Air Canada. In 2007, ITA was named one of the Best Places to Work by the Boston Business Journal; received the Silver Economic Impact award from the Massachusetts Alliance for Economic Development; awarded the Ernst & Young Entrepreneur of the Year Award for Vertical Market Software and received Deloitte’s Technology Fast 500 award. Profitable for many years, ITA Software closed $100 million in equity financing in 2006 - noted as one the largest venture deals to be completed in the New England area over the past five years. ITA Software was founded by computer scientists from the Massachusetts Institute of Technology. Today the company employs over 400 employees and is based in Cambridge, Mass.

Location:
This position is for a full-time employee in Kendall Square, Cambridge. We are conveniently located near the Kendall Square T stop on the Red Line and provide free employee parking at the Kendall Square Cinema garage. No agencies please.

Benefits:
ITA Software offers a competitive salary, stock options, and a generous benefits package, which includes 100% paid monthly premiums for you and your family for medical, dental, vision, disability, and life insurance! ITA’s employees also take advantage of a commuter benefit (free parking or T-pass), tuition reimbursement, and professional development. For a complete list of benefits please visit http://www.itasoftware.com/careers/l_benefits.html?catid=3