Service Technician
Spherion 

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Job Description
Provide repair and service support in customers location, working with Low to Mid-Range office products in a break/fix mode and production products in a preventative maintenance mode. In addition this position requires the individual to:
-Perform the full range of maintenance on assigned products; including repair, on-site troubleshooting, installation, removal, retrofit, preventative maintenance activities, and customer call assistance.
-Take responsibility for customer satisfaction by providing timely and courteous service with minimal support from other personnel. Observe all service call procedures including preliminary notification to the customer of call receipt with an Estimated Time of Arrival (ETA) whenever possible.
-Keep service management informed of potential customer issues if unable to resolve.
-Participate as a full member of a service workgroup and contribute to the groups productivity.

Essential Job Functions:
Demonstrate the required product proficiency by successfully completing the product training.
Performs mechanical adjustments, troubleshoot to the Field Replaceable Unit (FRU) level. The FRUs may be electrical, electronic or mechanical in nature and are defined during product training.
Diagnosis and repair using product manuals, AC-DC multi-meter, and fault codes.
Accurately report all activities and time using the prescribed methodology to ensure accurate customer records and internal records.
Management of assigned parts, tools and any other assets provided.
Communicate with customers the status of their current service call and address any other service concerns they may have with the product.
Present a professional image in all interactions and behaviors.
Provide timely and courteous customer service to facilitate customer satisfaction.
Meet and/or exceed all required standards, such as Customer Notifications (ETA), Response Time, Product Repair Hours, Parts Cost, First Time Fix, and Call-Backs.

Transportation Requirements:
Must be of a size that provides enough space to allow for the transport of assigned parts inventory.
The vehicle must be able to secure property (parts, tools, and electronic equipment) provided to the contractor.
The vehicle must be maintained in good working order (pass safety inspections).
The vehicle appearance is reflective of professional service delivery.
Contract personnel must ensure that the vehicle being used is properly licensed and insured at the level required for business use.
Must possess a valid drivers license at all times.

Education:  A certificate or diploma from a recognized technical school, or college in the field of electronics, electrical repair, reprographics, or a related field. Two (2) or more years of related field experience as a technician may be substituted for the certificate/diploma.

Experience:  Experience or formal training in AC-DC electrical/electronics required. Functional knowledge and application of a multi-meter.
Field experience as a technician working with business technology such as PCs, network connected printers and networked FAX equipment. A+ or N+ certified is a plus.
PC skills are required for this position. Skill demonstration required in IE Navigation, File saves and moves, Internet connectivity. Also required is a functional knowledge of Microsoft Operating Systems (W98, NT, 2000, XP) and Microsoft Office Applications (Word, Excel). The position also requires using the PC for data entry, troubleshooting, and web access.
Proven excellent customer service skills.

Skills Requirements 
Works well in Team Environment      
Group Presentation Skills      
Budgeting Skills      
Business Writing Skills      
Organizational Skills      
Project Management      
Communication Skills      
Xerox Experience