Service Manager I
AIMCO (Philadelphia, Pennsylvania)

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Who is Aimco?
Aimco is a premier Real Estate Investment Trust (REIT) and the nation's largest publicly traded owner and operator of apartment communities, with assets of $11 billion, serving approximately one million residents throughout the United States.  As a leading S&P 500 company with over 25 years of proven performance, Aimco has a unique blend of experience and ingenuity in apartment management, financing and investing in conventional and affordable housing communities.

We are looking for Service Managers.
Service Managers are the backbone of our apartment communities.   Aimco believes that the appearance and maintenance operations of our apartment communities are in many ways a direct reflection of the integrity and professionalism of the Service Managers who support them.   We are looking for service-minded professionals who are up to the challenge!

 The Service Manager is maintenance leader who schedules and performs all maintenance activities of a community including construction, installations, and repairs for a multi-million dollar apartment community as defined by Aimco policies and procedures.   The ideal Service Manager has team-lead experience combined with a strong jack-of-all-trades aptitude in appliance repair, carpentry, plumbing, machine and equipment repair, electrical, HVAC, painting, drywall, and carpentry/framing.

 A Service Manager is a team leader.   A successful Service Manager builds and maintains a team-oriented environment and encourages the maintenance staff to rely on each others’ strengths.  Aimco believes that successful Service Managers have a “roll up their sleeves” mentality with the know-how to perform all apartment maintenance requirements, but who can also lead and delegate responsibilities to their service team.  The size of each maintenance team usually depends upon the size of its community.

 Finally, a Service Manager is a customer service leader.  Being a “people” person is not enough.  The ideal candidate must be able to address the maintenance concerns of our residents in a friendly and professional manner.  A successful candidate must have strong organizational abilities, follow-up skills, and a great attention to detail. 

 Are you the right person for the Job?
The ideal Service Manager may not necessarily have previous apartment management experience. However, the right candidate must be HVAC-certified and have 5-plus years of maintenance and team-lead experience, preferably in a facilities or building environment.

It’s a great place to work!  Aimco offers financial incentives based upon performance.  In addition, we provide a salary and benefits package which includes a matching 401k, dental insurance, medical insurance, disability benefits, prescription drug coverage, confidential employee assistance programs, life insurance, a vision-care plan, paid sick time, wellness programs, paid company holidays, job training programs, tuition reimbursement, and paid vacations.  We are looking for career-minded professionals who recognize the value of a career path. With training and experience a successful Service Manager may grow into a Director of Service & Quality and beyond. Good computer skills are needed!  A Service Manager may use a variety of programs such as Microsoft Word, Excel, Outlook, Internet Explorer, as well as our proprietary property management software. A good financial and administrative background with a proven track record is a must.  The Service Manager must have a solid budgetary understanding of community maintenance and help make fiscal decisions based upon repair needs against community performance.   A Service Manager must have strong communication and follow-up skills, both with residents and other team members. A Service Manager must hire and train new Service Technicians, and take a leadership role in mentoring and developing them. In property management, evenings and weekends are par for the course.  The ideal candidate needs schedule flexibility to accommodate a 7 day workweek and be willing to be on call. Multi-tasking and adaptation are key elements to success!  The Service Manager must efficiently handle a changing environment and be capable of dealing with multiple people and various situations simultaneously. Be prepared for physical activity!  The Service Manager must be able and willing to move heavy equipment and machinery.