Service Center Assistant - Located In The Paducah, Ky Area
Sedgwick CMS (Bowling Green/Paducah, Kentucky)

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  CLAIM YOUR FUTURE AS A GREAT PERFORMER!
Continuing double-digit revenue growth rates and progressive employment practices make Sedgwick Claims Management Services the place where great people can do great things for clients while maximizing their career possibilities.  We have earned a reputation for innovation, quality, sustained growth, financial stability and a colleague-friendly work environment.  We are proud to have been voted the Best TPA in America for 2005 and 2006, and the first and only Third Party Administrator to receive the coveted Employer of Choice® designation.  Come be a part of our team and "Claim Your Future."   Please Note: These positions will likely be Work-At-Home Opportunities for qualified candidates in the general Paducah, KY area.   PRIMARY PURPOSE: To expedite the Customer Service claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions.   ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Assigns new claims to the appropriate claims handler. Enters verbal and written application information that meets both the internal and external customers' requirements accurately into the claims management system. Contacts the customer by telephone, written correspondence and/or the claims system regarding documentation required to process a claim, required time frames and claim status. Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process. Participates in and maintains a quality service culture within the Customer Service Team. Supports the Total Performance Management and Contact Center Quality initiatives. Education & Licensing: HS diploma or GED required. Experience: One year of clerical or customer service experience required. Skills & Knowledge: Excellent oral and written communication skills PC literate, including Microsoft Office products Good customer service skills Strong organizational skills Good interpersonal skills Ability to work in a team environment Ability to meet or exceed Performance Competencies Sedgwick CMS is an Equal Opportunity Employerand a Drug-Free Workplace