Senior Trainer / Waggener Edstrom Worldwide (portland/seattle)
Waggener Edstrom Worldwide, Inc (Seattle, Washington)

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Waggener Edstrom Worldwide, named PR Week’s Large Agency of the Year for 2004, and the Holmes Report’s Best Large Agency to Work For in 2006, is one of the world’s leading independent multiservice public relations firms. The ideas, customs, interests and traditions that make up Waggener Edstrom's culture are the result of the contributions of the more than 800 employees. Over the past 25 years, our commitment to Innovation Communications has driven the way we deliver value to people who influence opinion in the marketplace and - through our insight, influence and sheer passion - has propelled our innovative clients to the forefront of their industries. With roots in technology, Waggener Edstrom Worldwide’s Global Practices now encompass Consumer Marketing, Corporate Communications, Environment, Healthcare, Public Affairs and Technology.

Waggener Edstrom Worldwide is a global agency, headquartered in Seattle with wholly-owned offices in Austin, Beijing, Boston, Brussels, Dallas, Hong Kong, London, Munich, New York City, Paris, Portland (OR), San Francisco, Shanghai, Singapore and Washington, D.C., and affiliates in nine other markets.

Our services include strategic communications, crisis counseling, press release production, translation, media relations and training, news monitoring, event management and direct marketing.

The company is committed to hiring and developing the talents of the best and brightest and ensures that professionals have a working environment that allows them to thrive and rewards creativity and innovation in the craft of communications.

Overview
WE Learning's charter is: 1) to provide tools for individual & team growth; and 2) to do so in support of WE’s larger agency-wide commitment to develop a culture of learning. Services and support we offer (in partnership with HR business partners) include integration, coaching, mentoring, succession planning, PR skills development, leadership development, continuing education resources and learning through our communities.

Responsibilities
Purpose of the Position: The Senior Trainer partners closely with the WE Learning Team and internal clients/content experts to develop, design, implement and measure impact of global curricula and learning resources in support of functional and professional development. Accountabilities: Trusted Advisor:
• Develops and maintains strong and mutually trusting relationships with WE Learning clients (internal customers, including WE senior executives, account teams, support staff); serves as day-to-day contact on specific programs and initiatives
• Understands and applies client product and business knowledge to the development of value-added training courses
• Prioritizes customer satisfaction by keeping key stakeholders apprised of training progress; troubleshoots issues quickly and accurately; solicits feedback from customers and assesses training results against customer expectations
• Brainstorms new approaches with WE Learning leaders, recognizing when situations may call for non-traditional approaches or immediate training solutions
• Anticipates the needs of customers and proactively communicates strategic ideas and business recommendations Planning/curriculum development/implementation
• Designs, develops and drives the implementation of new classes and learning programs (associated responsibilities include partnerships with Senior Execs/content experts/program facilitators; marketing and promoting programs and classes; refreshing/revising existing curriculum to ensure current relevant and to meet customized client; developing supporting materials)
• Helps WE Learning Team leaders with the planning and development of new key curriculum and trainings, in alignment with identified agency priorities
• Helps drive evaluations, recaps and follow-up summaries to ensure programs are continuously improved
• Customizes and facilitates some core classes in partnership with and under guidance of WE Learning Team leads
• Delivers training through a variety of vehicles: traditional classroom presentations, 1:1 instruction; conference calls; video conference; etc. Considers non-traditional digital vehicles as well for training, such as podcasts; blogs; social media websites etc.
• Works closely with other WE Learning team members to ensure the smooth execution of logistics; assist in implementation when needed
• Proactively shares knowledge with the WE Learning Team in a timely manner,
• Monitors industry trends and best practices and works to incorporate them into current and future offerings. People Management
• This role may include people management, including performance management, coaching, performance reviews, etc.

Qualifications
Qualifications
• A degree in education or organizational development or minimum 5 years experience in education, training and development and/or organizational development. Experience in a professional services firm (example: within public relations) would be a plus.
• Demonstrated mastery of written and verbal communications, including outstanding stand-up presentation skills
• Ability to perform job functions and drive projects to completion in fast-paced, demanding and deadline-oriented environment
• Ability to manage multiple projects simultaneously and with minimal supervision
• Comfortable interacting with a range of staff, from senior execs to account teams to agency teams
• Must be able to travel 10% to 15% of time
• Must be able to effectively work with teams across various geographic locations and cultures (virtual team structures)
• Willingness to take risks, give and receive feedback and learn from experiences
• Open to continuous change and able to handle ambiguous situations

How to Apply:

Waggener Edstrom Worldwide believes its people are its greatest asset. The company offers outstanding professional development and competitive compensation and benefits.  Please submit your resume (in a Word document only please) via our website at www.WaggenerEdstrom.com/careers  Job 3337