Senior Team Member, Loaner - Houston, Texas
Stryker (Houston, Texas)

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Stryker is an exceptional company with exceptional people who deliver exceptional results. We have differentiated ourselves by responding in innovative ways to the needs of our global customers and patients. We have created a work environment that attracts talented, driven people who love to win and to serve others. We hold ourselves accountable to reach or exceed our goals and to continually improve everything we do. These attributes are shared by the employees that make up Stryker. They are the things that bring us together. They are the foundation of all we do. And they are the enablers of both our past and future success. Stryker is one of the world’s leading medical technology companies with the most broadly-based range of products in orthopaedics and a significant presence in other medical specialties. Stryker works with respected medical professionals to help people lead more active and more satisfying lives. The Company's products include implants used in joint replacement, trauma, craniomaxillofacial and spinal surgeries; biologics; surgical, neurologic, ear, nose & throat and interventional pain equipment; endoscopic, surgical navigation, communications and digital imaging systems; as well as patient handling and emergency medical equipment. The Company's website address is http://www.stryker.com.

JOB DESCRIPTION:
The Team Member is responsible for being the role model and expert for loaner kit processing. This role is responsible for overseeing the distribution of products/services for our representatives and customers. Specifics include: order entry, picking, shipping, tracking and usage.Additional accountabilities include: processing incoming orders for materials, merchandise, or services. Duties include informing customers of receipt, shipping, and delays; handling urgent requests and ensuring shipments are complete for delivery and processing returns. ESSENTIAL DUTIES AND RESPONSIBILITIES:
Inspect products or materials for damage, defects, or shortagesCheck inventory records to determine availability of requested productsCompile and inspect incoming/outgoing kits for compliance with specifications and usageClean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulationsExamine and inspect stock items for wear or defects, reporting any damage to supervisorsCoordinate Drivers and routes - shipments, etc.Assess product delivery choicesUse computers to enter, access, retrieve dataMaintain account records, reporting and filingProcess orders for productsConfer with distribution, sales, shipping, warehouse, or common carrier personnel in order to expedite or trace deliveriesInvestigate customer complaintsTrack service levels and problem solve any discrepanciesParticipate in on-call rotation scheduleUtilize processes and tools for scheduling surgeriesManage inventories by tracking inventory records reflecting product movement, notifying departments when supplies of specific items are low, or when orders would deplete available suppliesWork with internal resources for alternative product obtainment (e.g. loaner bank, other warehouses, consignments)Cycle count activitiesSet up and organize the warehouse for incoming and outgoing surgery shipmentsOrganize, retrieve or place goods from/into stock received via multiple sourcesKeep records on the use and/or damage of stock or stock handling equipment, inventory for expiration dates etc.Prepare reports as requiredSupports management in preparation for branch auditsRotate in the on-call scheduleSchedule and lead meetings with team members to update on new policies/procedures, schedules and incidents.QUALIFICATIONS:
Demonstrated phone skills; ability to maintain composure in stressful situationsDemonstrated interpersonal skills with ability to successfully communicate verbally and in writingCustomer serviceEDUCATION:
2 year Degree or Equivalent work experience (BS/BA preferred)Additional 2+ years experience in Materials/Distribution OperationsKnowledge of principles and methods for product or order fulfillment. This includes situational needs assessment, product usage, and inventory control systems and processesKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminologyStrong written and verbal communication skillsKnowledge of current office technology (e.g. Excel, Access, ERP, and Word) Stryker is an equal employment opportunity/affirmative action employer committed to hiring a diverse workforce.To read more about Stryker, please visit our website at www.stryker.com.