Senior Petshotel Associate - New Hotel - North Olmsted, Oh
PetsMart (Cleveland, Ohio)

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Join the team of a growing premier service offered at PetSmart. In our PetsHotel you will help ensure that all pet parents and guests have a pleasant experience by providing a safe, comfortable and fun environment. In this hands-on position you will be responsible for completing the daily tasks for all the pets in our care. We're currently seeking candidates who enjoy working in a team environment:

Senior PetsHotel Associate

Responsibilities include:

Providing leadership and guidance for Pet Care and Guest Service Associates

Providing excellent customer service

Appropriately responding with urgency to any situation, including medical issues

Answering phones, making reservations on the computer and completing paperwork for each guest

Suggesting additional services to pet parents

Properly process guest transactions

Feeding and caring for guests

Walking dogs, conducting play times with groups of dogs and spending time with cats

Monitoring each guest to ensure they have clean water and comfortable bedding

Cleaning rooms, dishes and laundry



You will also be trained in other departments & positions within the PetSmart store, and will be asked to work in other areas as needed.



Candidates must be flexible in working a rotating schedule including evenings, weekends, and holidays.



This position requires previous work experience in the services industry.



Our great benefits include:

Competitive Pay

Comprehensive health plan: medical, dental, vision

Stock Purchase Plan

401K/savings plan

Discount on PetSmart products and services

Opportunities for career advancement


If you're passionate about pets and want to build a dynamic retail career, then why not combine your love for pets with a rewarding career at PetSmart?