Senior Customer Service Manager - Semiconductor Industry
Lumileds Lighting LLC (Silicon Valley/San Jose, California)

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Philips Lumileds Lighting Company is the world’s leading manufacturer of high-power LEDs and a pioneer in the use of solid state lighting solutions for everyday purposes including automotive vehicle lighting, traffic signals, outdoor signage, LCD monitor back light for PCs, high-volume consumer lighting products, cell phone camera flash, television backlighting, and general lighting.  Philips Lumileds is headquartered in San Jose, California, with operations in The Netherlands and Malaysia and sales offices throughout the world.

 

Philips Lumileds Lighting currently has an opening for a Customer Service Manager for their San Jose, CA location. The Supply Customer Service Manager will be responsible for providing world class service and support to our clients, ensuring that our support functions are aligned with the strategic direction of both local and global organizations.

 

To secure this great opportunity you should possess the following skills and attributes:

Enjoy working in and have a successful track record in the fast paced and highly competitive semiconductor/consumer electronics/high technology market.Provide world class customer service to clients, vendors and internal departments while keeping with the corporate    objectives.Develop, build and refine an exceptional Customer Service team and promote the companies service and support capabilities to customers.Directs a team of customer service/order fulfillment representatives. Coaches and develops staff to maximize performance to meet/exceed goals.Polished negotiation skills and  a demonstrated solutions-focused approach to customer service.Outstanding relationship building and communication skills.A renowned commitment to your client base and key stakeholders, both internal and external.Demonstrated experience in support services/operational management.

Requirements: 

8-10 years of relevant experience, with minimum 5 years experience in a manager role.Bachelors Degree in Business, or relevant major of studies.Expertise in Customer Service and Support, Call Center Operations, Customer Relations Management, Negotiations, Presentations, Strategic Planning, Vendor relations, Service Delivery, Order Management, Supply Chain, etc. Minimum of 8 years' experience managing exempt and non-exempt staff in a fast paced service oriented call center environment.Ability to travel internationally to key accounts (25% or less)