Senior Account Manager
Wireless Generation Inc (Dallas, Texas)

For quick consideration apply here

Senior Account Manager

About Us:

Wireless Generation, a leading developer and vendor of mobile software solutions for K-12 schools, seeks a Senior Account Manager. The senior account manager is responsible for working with customers to ensure satisfaction throughout the lifetime of the customer relationship. Successful candidates will have high servicing standards, experience managing the details of multifaceted projects, exceptional communication and interpersonal skills, the ability to lead complex problem resolution, strong organizational and management skills, experience with and a deep understanding of K-12 school environments, and a strong commitment to educational improvement.


Responsibilities of Senior Account Manager:


Lead all aspects of service delivery and account management to customers representing high-level state contacts, large school districts, and strategic partnerships. Role requires you to:


Lead the account retention and development efforts for an assigned territory within Texas
Perform ongoing customer needs analysis and account reviews and plan program consultation and growth strategy accordingly
Lead internal, cross-departmental teams to ensure effective problem resolution and solution deliverables
Manage account management regional staff
Establish and execute project plans for strategic accounts
Act as a customer advocate and advisor to other departments in the company, including technical support, training, product, marketing, and sales
Measure and maintain customer satisfaction post-installation and ongoing
Advise customers on high value solutions and mCLASS program integration
Work with sales on cross-sell, up-sell opportunities


Requirements of Senior Account Manager:


BA, Masters degree a plus
5+ years work experience
Proven project and personnel management skills
Client-facing project leadership a plus
K-12 education experience a strong plus (administrative or classroom teaching)
Outstanding interpersonal and communication skills (both oral and written)
Ability to lead cross-functional teams from a remote office
Resourcefulness and independent problem-solving ability
Proficiency in Spanish preferred
Enthusiasm for and comfort within fast-paced, entrepreneurial company culture
Fluency with MS Office suite
Interest in or experience with technology applications in education
Travel required

Wireless Generation is an Equal Opportunity Employer, M/F/D/V.

For quick consideration apply here