Senior Account Manager - Reston/dc
PAETEC (Fairfax, Virginia)

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Department Description:   

 

PAETEC’s integrated communications solutions are as broad as the nationwide markets we serve, and as specific as the individual needs of businesses.  We bring extraordinary experience and flexibility to tailoring individual solutions for our customers, and we back it up with our commitment to service excellence.  It’s our passion – a passion for quality.

 

Brief Description:   

 

To service, support and sell into a base of commercial accounts to insure maximum satisfaction and revenue growth.

 

Detail Description:   

 

Customer contact - proactive account management - via voice calls, email and account reviews

 

Upsells - responsible for small monthly quota  in new sales to existing base

 

Customer service - general Q & A, trouble ticket resolution and escalation, receiving and processing MACD (move, add, change) with possible vendor coordination.

 

Account Renewals - gathering existing account information including (monthly recurring charges, usage rates, circuit utilization and cost components), create profit assistant and proposal presentation, process upon customer signature.

 

ENCORE - billing review process - dependant upon current order and renewal activity - Q & A responses and monthly reporting.  Final billing reviews with the customer for post new service installation, service moves, adds and changes and renewal processing to insure accuracy of invoicing.

 

Responsible for obtaining referrals and testimonials from the existing customer base to create warm leads for new potential PAETEC customers.

 

Monthly reporting - Customer based ranking (CBR), EBITDA Jeapordy, cancels, aging, sales and renewal trackers, weekly warm call reports and Conquest opportunity and funnel management.

 

 

 

Job Requirements:   

College degree (Associates or Bachelors)A minimum of 1-2  years of telecommunications experience as well as prior experience in customer service or account management or sales.Intermediate - proficiency in Outlook, Microsoft Word and Excel is a must.  Basic powerpoint.

 

 

Additional Details:   

PAETEC has built its entire business around people – our customers, our employees, and our business alliances.  Our customer satisfaction rates speak for themselves, and are the direct result of a corporate culture that is absolutely dedicated to delighting our customers at every stage of the relationship, and at every point of contact.  At PAETEC, we foster a working environment that rewards enthusiasm, teamwork, individual initiative, and proper work-life balance.  Our business alliances represent the gold standard in the technology sector and permit us to provide our customers with the highest quality products and services available today.

We are proud to be an EEO/AA employer M/F/D/V.

How To Apply:   

 

Please apply online at http://www.paetec.com/careers/overview.html