Senior Account Manager - Healthcare
McKesson Health Solutions (Atlanta, Georgia)

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As the world's largest healthcare services company with more than $90 billion in annual sales, McKesson Corporation (McKesson) is a Fortune 18 Corporation that provides pharmaceutical supply management and information technologies across the entire continuum of healthcare. This opportunity is within the McKesson Health Solutions, Medical Management Group (MMG). The MMG offers a comprehensive suite of medical management products and services to help providers and payers better manage the cost and quality of care. Its CareEnhanceSM and InterQual solutions include: disease management, nurse triage, care management, utilization management, decision support criteria, and software that helps manage workflow, resources, and regulatory reporting processes.

Senior Account Manager - Healthcare

The Senior Account Manager will work in close partnership with the assigned regional sales executive and is responsible for our customers¿ success with our products and for ensuring that customers obtain a favorable ROI with the product. This includes developing and supporting the relationship between McKesson and the individual customer, assisting the customer in maximizing the various McKesson products they currently use and working with the customer to identify areas of need where additional McKesson products may enhance attainment of their business goals. This will also entail developing and maintaining a close, collegial, productive working relationship with all pertinent internal departments/teams (i.e.-Licensing, Accounting, Fulfillment). Key Responsibilities: ¿ Establish multiple points of relationship with the client (high and wide: at the user level, department head level and senior management) ¿ Manage, track and close every client issue in your assigned territory ¿ Liaise between the customer and the company, as the customers advocate, including monitoring and supporting all activity and chasing problem resolution through the appropriate part of our organization and escalating customer issue quickly if problems are not being addressed sufficiently ¿ Help clients succeed with our products, develop a vision for how the product can be used, proactively identify potential issues that could hamper success, and ensure that the appropriate McKesson resources are working to resolve these issues. Maintain customer issue/problem lists and drive resolution and prioritization of those issues within the product organization. ¿ Manage the relationship with the customer. This includes managing accounts receivables, technical staff, invoicing issues, and contract deliverables. ¿ Manage customer data including basic customer information (address, key contacts, etc), system configuration, how the product is being used, as well as what products (both McKesson and non-McKesson) the customer is using to support their medical management operations ¿ Drive referencability in the customer base ¿ ensure that each customer is willing/able to support sales processes through on-site or telephonic references. Evangelize the User Conference to the customer base, identify opportunities for customer success stories and UC presentations, and drive user conference presentations. ¿ Identify opportunities for cross-selling new products across McKesson, selling add-on services, and lay the foundation for sales success. ¿ Prepare clients for renewals, which will be negotiated by sales executives.

Business Experience ¿ 5-7 years experience working with managed care organizations or large enterprise-wide software systems. Specialized Knowledge/Skills ¿ Deep understanding of Medical Management processes and managed care organizations. Sufficient technology application or technology product understanding in order to learn and understand software products at a detailed level. Understanding of enterprise software deployment a plus. Strong communication skills, relationship building and conflict management skills. Good listening skills. Able to multi task and prioritize.

BA/BS, MBA preferred.

General Office Demands

McKesson offers a competitive compensation and benefits package. McKesson is everywhere in healthcare. We offer a wealth of opportunity for individuals with a desire to make a difference in providing industry-leading, integrated healthcare services and solutions. Individuals with the passion to be a part of our entire continuum of patient-focused care. It's you and McKesson - empowering healthcare. Visit www.mckesson.com/careers for more information. As an equal opportunity employer, McKesson Corporation unites the talents and contributions of all to advance the power of healthcare.

No agencies please.