Sea_technical Training Manager
Samsung Electronics America, Inc. (Northern New Jersey, New Jersey)

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Position Summary




Responsibilities include weekly and monthly reporting as well as the scheduling and coordination of training activities. The successful candidate will independently create computer-based training products that are delivered via CD-ROM, the Internet, intranet, and/or other online formats providing service training to Samsung’s network of service technicians for all products. Other responsibilities include researching and developing technical training material includes lesson plans, technical guides and training presentations. The trainer will deliver training using on-line technology and traditional classroom style seminars. Training will be provided using on-line and traditional delivery methods. Additional duties will include analyzing repair history and determining future training activities.




Common Essential Duties & Resp.




•     Stand up Technical Training to Service Centers in-house and at remote locations
•     Online Technical Training to Service Centers
•     Coordination and scheduling of training activities
•     Course Material Development
•     Technical Guide Development
•     Operation Training
•     Data Analysis
•     Report Generation
•     Database maintenance
•     Forecasting and Planning
•     Scheduling




Background/Experience




•     Bachelor’s degree preferred, or equivalent experience in electronics/technology, with a focus on technical training
•     3-5 years of experience in component level electronic service
•     1-3 years of experience in the development and delivery of technical training
•     Computer proficiency (CAD, authoring programs and the Internet)
•     Excellent presentation, interpersonal, and communication skills
•     Technical writing and circuit analysis skills
•     Ability to travel approximately 25% - 35% of the time; potential for international travel