Return To Work Case Manager
Travelers Companies, Inc. (South West Virginia, West Virginia)

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Committed.  Competitive.  Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States.  Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees.  You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

We are currently looking for a Return to Work Case Manager.  Please read on for more details regarding this position.

JOB DESCRIPTION:

Travelers, a leading provider of Auto, Liability, Property and Workers Compensation Insurance seeks talented, committed, and professional team players to join our exciting, fast moving and growing claim organization located in Charleston, West Virginia.

We are looking for employees who demonstrate:

The creativity to develop new solutions to old problems.

The flexibility to adapt to our customers needs.

The mindset to think and act like an owner.

The commitment to serve our customers better and

faster than anyone in the industry.

In return we offer competitive pay, benefits and the opportunity to grow with an industry leader.  Pay opportunity commensurate with experience, skills, and competencies. 

Return to Work Case Manager

PRIMARY DUTIES:

Perform telephonic case management of Workers Compensation claims that are assigned.

Contact injured worker, employer and medical providers in a timely manner to gather relevant info to assist in the investigation and evaluation of the claim.  Manage to conclusion all lost time claims with 6 months duration or less.  .

Manage files with an emphasis on file quality (including timely contact and proper documentation), maximizing internal resources, and achieving a positive end result by returning injured party to work.

Aggressively pursue claim resolution opportunities.

Build strong partnership with our internal nurse resources (Medical Case Manager) in order to integrate the delivery of medical services to the injured worker.

Identify claim issues as they arise, and take appropriate steps to resolve them or refer them to the Unit Manager for reassignment.

Establish appropriate reserves to reflect claim exposure.

KNOWLEDGE AND SKILL REQUIREMENTS:

College degree and/or 2-3 years Workers’ Compensation claim handling experience preferred.

Strong communication, time management, computer and conflict management skills required.

CRITICAL SUCCESS FACTORS:

Customer Focus

Communication

Attention to Details

Team Work

Conflict Management

Flexible

Team Player

Negotiating

Self-disciplined

Problem Solver

In addition to an exciting environment, we offer:

* Competitive base salary with additional opportunities for variable pay through recognition programs and incentive awards

* 401(k) with company match

* Comprehensive health plans that include coverage for same sex/domestic partners

* Strong work/family and employee assistance programs

* Tuition reimbursement

* Vacation Purchase Plan

* Training/Development opportunities

We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. Explore what we have to offer.

For immediate consideration for this position, please click on the "Apply Now" button at the bottom of this posting.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.