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Working with the Department Managers, the Store Manager, and any other Assistant Store Manager as part of the management team, the Operations Manager is responsible for the day-to-day management of the store. Responsibilities include coordinating staffing, payroll, accounting, personnel, receiving, loss prevention, controlling expenses and payroll budgets, and assisting in management of all areas of store operations as needed.
Operations Assistant Store Managers are also responsible for ensuring the highest level of customer service throughout the store. An Assistant Store Manager is a role model and leader and must solve problems, make informed decisions and manage the workforce and time wisely in order to achieve maximum results.
Skills and Competencies:
¨ Ability to develop and train workforce, build relationships, utilize skills of workforce most appropriately
¨ Ability to manage store operations effectively
¨ Ability to provide outstanding customer service
¨ Ability to maintain a fair, consistent set of standards as they apply to work force
¨ Ability to adjust priorities and manage time wisely in a fast-paced environment
¨ Ability to maintain records and documentation pertaining to work force
¨ Ability to communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to Department Managers and associates
¨ Ability to operate all equipment necessary to perform the job