Retail General Manager - State College, Pa
Staples (State College, Pennsylvania)

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Position Summary:  Establish and maintain an environment to support Easy Sales and Service.

General Purpose:  Customer Service, Operations, Results, People Development, Sales Management

Role Qualifications:

·        Teach and reinforce behaviors that result in managers and associates delivering Easy Sales and Service

·        Coordinate and manage all store operations

·        Develop associates to achieve results

Position Responsibilities:

·        Supervise, recruit, train, develop, coach, and communicate with all associates and managers as well as assess performance

·        Ensure a positive customer experience

·        Achieve store level earnings and sales goals

·        Supervise store security and safety

·        Maintain adherence to all company policies and procedures

·        Perform other related duties as assigned

Essential Skills and Experience:

·        Analysis: gathers specific and relevant information to fully understand problems

·        Decision Making: uses the appropriate knowledge, information and expertise in making decisions

·        Planning: establishes clear, realistic timelines to accomplish objectives

·        Managing Execution: delegates responsibility and conveys clear expectations

·        Financial Acumen: draws accurate conclusions from financial and quantitative information

·        Focus on Service: identifies and anticipates customer requirements, expectations and needs

·        Engage and Inspire: projects a positive image and serves as a role model to other’s

·        Developing Others: provides feedback, coaching, and guidance to enhance others development

·        Building Relationships: relates to people in an open, friendly, accepting manner

·        Leveraging Diversity: creates a respectful and inclusive environment

·        Results Orientation: demonstrates a strong drive to achieve meaningful results

·        Adaptability: adapts appropriately to competing demands and shifting priorities

Preferred Skills & Experience:

·        Bachelor’s Degree in Business Administration or related field.

·        Three to five years progressively responsible store management experience in a retail environment.

Reporting to this person:  Assistant Managers and all store associates