Regional Support Engineer
ProNet Solutions, Inc. (Chicago, Illinois)

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ProNet Solutions, the single largest provider of managed IT services to the community banking industry is looking for a Regional Support Engineer to cover our Chicago, IL market. We are an exciting fast growing organization that is looking for talented individuals to help our company continue to grow!

Job description:

The Regional Support Engineer is responsible for owning the customer’s network by providing desktop and network administration and support to ProNet's Managed Services clients in Chicago and surrounding area. The RSE’s responsibilities includes but are not limited to providing remote desktop and network support, providing on-site desktop and network support, performing on-site moves, adds, changes, performing desktop and network administration and monitoring (proactive), and assisting in on-site project implementation. This position is empowered to deliver both a responsive and enjoyable experience to our customers, while providing on-site and remote LAN management services. This includes improving the efficiency and effectiveness of our customers by proactively administering and supporting their desktop and networking needs. This is achieved by demonstrating ownership and a **can-do** approach where the customer feels our utmost commitment towards fulfilling their technical and business requirements. This position must practice commitment towards taking a team approach as well as responsibility for contributing to the overall team success.

Education & Related Experience Includes:

·          BS degree in CIS or related field OR equivalent related work experience

·          2 -5 years of related workstation and server experience in a LAN environment

·          2-5 years of related experience working in a proactive LAN Administration role

·          Extensive experience providing end-user support via phones and remote management tools

·          Strong knowledge of implementing and utilizing remote network management and monitoring tools (Patchlink, Altiris, Insight Manager, etc.)

·          Experience implementing and supporting desktop operating systems: Windows 2000/XP

·          Experience implementing and supporting network operating systems: Windows NT/2000 and/or NetWare 5.x/6.x.

·          Ability to analyze data to offer recommendations

·          Ability to travel and maintain a flexible work schedule

·          Valid state driver's license and good driving record

·          Support experience with Citrix Metaframe/XP, network back-up software, and desktop/network anti-virus software

·          Support experience with BackOffice Applications is desired

·          MCP or CNA certification is highly desired

Additional Requirements Include:

·          Takes accountability and ownership

·          Possesses strong willingness and drive to succeed

·          Outstanding customer service skills

·          Ability to work well within a team environment as well as possess the desire and ability to be a significant contributor to the teams overall success

·          Possess an outgoing, energetic personality

·          Demonstrates a can-do and positive attitude.
Ability and desire to establish rapport with customers

·          Experience multi-tasking in a fast-paced environment

·          Excellent problem-solving skills

·          Excellent oral and written communication skills

·          Ability to maintain confidentiality

·          Demonstrates enthusiasm and commitment to the position and values of the company

ProNet Solutions is an Information Technology company specializing in outsourced technology platform management solutions for independent community banks. ProNet's service offerings include a comprehensive outsourced IT support solution, proactive monitoring of critical technology devices, IT regulatory compliance, 24x7 real-time security monitoring of technology platform, strategic IT planning and IP Telephony (VoIP). Founded in 1996 and having its headquarters in Phoenix, AZ, ProNet Solutions has an established presence in Arizona, Nevada, California, Oregon, Washington, Colorado, and Chicago, Illinois. We are dedicated to building a work culture based on the following principles: a Relentless Focus on the Customer, being a Learning Organization and Service Excellence. We offer an exceptional, competitive compensation package in addition to 100% company-funded health benefits and 401(k)/profit sharing and more.

ProNet Solutions values each persons unique contributions, irrespective of age, gender, ethnic origin, sexual orientation, disability or religious beliefs and is an Equal Opportunity Employer.

To apply for this positon please email a clean copy of your resume to jobs@pronetsol.com referencing job #328.