Program Coordinator (wausau, Wi)
GE Healthcare (Northern Wisconsin, Wisconsin)

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CITY: Wausau STATE: Wisconsin COUNTRY: USA Essential Functions (Responsibilities): Experience advantages of working for "World's Most Admired Company" (Fortune Magazine) with opportunities for growth and advancement! In this role, the Program Coordinator supervises assigned personnel daily at specific account(s) to ensure customer satisfaction and Service Excellence per contract and performs technical service work. Responsibilities Include: *Use knowledge of customer contract to ensure obligations are met. * Prioritize service, assign personnel and follow up on commitments. * May assist Director of Service (DOS) and Senior Program Coordinator (SPC) with employee appraisals, status changes, promotions and disciplinary actions. * Will function as Site Leader and is responsible for customer relationship at assigned site(s). * Assure service quality via frequent customer contact and formal quality reviews. * Represent hospital in regulatory agency inspections and may sit on hospital safety and equipment selection committee. * If assigned, track and analyze financial performance with DOS and SPC. * Responsible for prompt and accurate filing of expense, time and service reports, accounts payable and billing. * Resolve issues with biomedical equipment; planned maintenance (PM), safety or environmental inspections - adhere to GE policies, hospital procedures with required documentation and communication. * May maintain approved parts inventory, manage vendor service delivery processes in compliance with GE policies; guarantee team takes proper care of spares, tools and test equipment and ensures calibration. * Maintain technical knowledge of current standards for safe, effective use of medical equipment through instruction. * May provide instruction to hospital / Biomedical personnel on equipment operation, diagnostics, safe, effective use and repair. * Meet Health and Human Services, as well as Environment Health and Safety requirements. Qualifications/Requirements: * Associates Degree in Business Administration, Management or equivalent field experience * Minimum of five years as a Biomedical Technician and at least one year of progressive team leadership experience effectively supervising and coaching technical personnel, as well as, effectively resolving customer relations' issues. * Qualified experience in a customer service environment with resulting knowledge of customer account coordination. * Previous experience managing financial and administrative requirements of the position. * Willing to travel outside of assigned region. * Willing to submit to a background investigation, including for example, verification of past employment, criminal history and educational background. * Willing to take a drug test * Must be eligible to be legally authorized to work in the United States * Willing to work out of an office located in Wausau, WI * Must have a valid driver's license Desired: * Bachelor's Degree preferred. * Excellent analytical and communication skills with the ability to communicate technical and business issues to the customer in an easy to understand manner. * Experience interfacing with both internal team members and external customers as part of a solution based service process. Change agent and process oriented. General: GE Healthcare provides transformational medical technologies that are shaping a new age of patient care. GE Healthcare's expertise in medical imaging and information technologies, medical diagnostics, patient monitoring and life support systems, disease research, drug discovery, and biopharmaceutical manufacturing technologies is helping physicians detect disease earlier and to tailor personalized treatments for patients. GE Healthcare offers a broad range of products and services that are improving productivity in healthcare and enhancing patient care by enabling healthcare providers to better diagnose and treat cancer, heart disease, neurological diseases, and other conditions. Headquartered in the United Kingdom, GE Healthcare is a $15 billion unit of General Electric Company (NYSE: GE). Worldwide, GE Healthcare employs more than 43,000 people committed to serving healthcare professionals and their patients in more than 100 countries. GE is an equal opportunity employer.