Process Improvement Manager
Benefitfocus.com (South/Charleston, South Carolina)

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Headquartered in Charleston, SC, Benefitfocus provides the healthcare benefits industry with technology that automates the benefits enrollment process. We literally take the paper out of the process. With our diversified products and services, Benefitfocus is proud to be the technology leader in a two trillion dollar healthcare industry. Working with over 100,000 employer groups and 150 insurance carriers, as well as members in all 50 states and 26 countries, Benefitfocus is uniquely able to impact millions of people ranging from the carrier to the consumer.

The Process Improvement Manager will report to the Chief Financial Officer. His/Her main responsibilities include: Provide overall leadership of Company Process Improvements, Quality and SAS 70 Develop common methodology and language for process improvements Establish an overall company process map Assist Senior Management in prioritizing areas of process improvements Work with Process Owners to initiate process improvement teams in their areas Initiate SAS 70 pre-assessment leading to a type II audit in 2009 The Process Improvement Manager will be responsible for establishing a corporate quality management system and team that promotes customer satisfaction that will positively impact the financial performance of the company. The individual will champion continuous improvement efforts and defect/re-work reduction initiatives to establish an effective Quality Management System (QMS); initiate and implement quality improvement activities as appropriate (e.g. ISO-9001, Kaizen, Six Sigma) to raise the performance of the company's operations and effectively tie process improvement initiatives to companys financial performance. Every Benefitfocus associate is a valued resource. We constantly reward associates and provide a fun, engaging culture. At Benefitfocus, each associate has the opportunity to participate in continuing education activities while staying current with the latest information available. As a company, we invest in each person to ensure we maintain the best resources.
Experience and Skills:
At least 7 years of experience in process improvement or Quality programs Bachelors degree Proven leadership and initiative Management of a team of professionals Strong interpersonal skills in working with others Strong organizational abilities Familiarity with financial and statistical analysis, CMM, and other process improvement/Quality methodologies Six Sigma and/or ASQ certification Familiarity with software development methodologys and QA testing methodologys Experience with statistical process control Solid written and verbal communication skills Team player approach to accomplishing assignments ISO 9001:2000 experience

Benefitfocus has experienced outstanding growth by delivering the best technology available, providing world-class customer service, and operating a financially responsible company. Major insurance carriers have searched the market and selected Benefitfocus as their online benefit management application provider.

Benefitfocus associates also enjoy the following benefits:

Medical insurance
401k with company match
Dental insurance
Life insurance
Vacation and paid holidays
Short-term disability
Flexible spending account (Section 125)