Prime Retail Loan Officer Assistant - West Michigan
JPMorgan Chase (Lansing, Michigan)

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Chase originates $170 billion in residential mortgages and home equity annually, and services a portfolio of more than $500 billion. The home lending division serves borrowers nationwide through 2,400 local loan officers in 300 mortgage offices and 3,000 bank branches, as well as 450 representatives in call centers. In addition, the Chase Business-to-Business channel serves mortgage brokers and bankers in all 50 states through 15 processing centers and more than 700 account executives. Parent company JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $1.4 trillion and operations in more than 50 countries.  Information about Chase’s mortgage products and services is available at www.chase.com.  As a Loan Officer Assistant for Prime Retail, you will support loan officer(s) and serve as a contact point for customers to resolve issues/difficulties across multiple departments that directly impact the ability to do business with Chase. In this role, you will be responsible for the following functions: facilitate application process by interfacing with customer in taking complete applications, requesting documentation from borrowers, discussing products and pricing at the request of, or in the absence of, the loan officer; take all initial inquiry calls for pre-qualifications and review data with loan officer; act as liaison between loan officer, branch and processing center (if applicable) and coordinate submissions and closings; act as the primary liaison with group of established realtors (20-30) to allow loan officer to concentrate on generating new business; review complex files, identify potential problems with loan applications and arrive at workable solutions prior to submission to processing; manage pipeline, including updating loan officer on pipeline status and updating borrowers and builders on status of loan; watch for and prevent pipeline fallout and quote rate to pipeline floats; coordinate and manage marketing to buyers, sellers, realtors and builders; assist in staffing realtor/builder open houses and trade shows; establish with loan officer annual number of loans required to fund and close and/or incremental increase in loan officer(s)'s annual production; and support loan officer(s) to achieve high usage of laptop originations (if applicable). Base + commission

College graduate (marketing emphasis) or equivalent work experience in mortgage lending (originating/processing/closing/etc.) Intermediate computer skills required; experience with an automated origination system is a plus Marketing and advertising experience a plus Experience in a high volume/high pressure sales environment is a plus Intermediate computer skills (familiar with MS Office products or similar software) Excellent customer service skills, communciation skills as well as organizational and time management skills Ability to demonstrate control, flexibility, and maintain quality and high productivity when dealing with customers and changing work demands

JPMorgan Chase offers an exceptional benefits program and a highly competitive compensation package.

JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V