Pc/lan Technician
GenTech Systems Management, LLC (Central New Jersey, New Jersey)

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  PC/LAN Support Technician 

 

NY/NJ/PA Region

 

Offices in

Trenton – Hamilton – Jersey City

 

Windows based PC’s and Servers

Network Routers, Switches and Hubs – TCP/IP – VPN – LAN/WAN

Video Surveillance technology knowledge is a plus

 

 

Are you looking for an opportunity to expand your career?

 

Do you want to join a growing company where you can see more, do more and make more?

 

GenTech Systems is looking for highly professional PC/LAN Technicians who can work in a team environment as well as independently to service a large and growing portfolio of Small-Medium Business clients throughout the region.

 

At GenTech we specialize in supporting Information Technology systems for the Small & Medium Business market.  By focusing on the particular needs of small-medium businesses, we are unrivaled at delivering the proper services and products scaled to our client’s individual requirements.  Our experience and expertise allows us to bring the benefit of a comprehensive IT department to each client without all of the overhead costs. By leveraging our Channel and VAR relationships, we help our clients maximize their IT dollars and improve the effectiveness of their information systems.

We have immediate openings for PC/LAN Technicians to provide telephone and in-person support for hardware, software and network issues in the NY/NJ/PA region.  Strong customer service/interpersonal communication skills are a must.  The ability to take initiative and have patience are a must for this heavy end user support role.  Background in call center environment or computer lab experience is a plus.  40 hours per week M-F with occasional call backs or weekend work.  Must have own transportation.  Some travel to customer locations is required; mileage reimbursed.  

 

Job Duties and Responsibilities:

 

The PC/LAN Technician will-

 

Answer customer calls and troubleshoot technical problems over the phone and in person. Respond to automated alerts from Managed Services Servers and monitoring tools. Document and track all work via computerized ticketing system. Assist customers with PC, Application and Network issues. Perform customer call backs as needed. Identify, recommend and deploy new technologies for customers as needed.

 

 

PC/LAN Techs will take part in everyday tasks at multiple client sites, such as Installation of PC’s, printers and network hardware.  Monitoring and Maintenance of all computing hardware, software and peripheral equipment and keeping current inventory for each client site.

 

Personal Skills-

 

Excellent communication skills (written & verbal)

Excellent customer service skills

Excellent problem solving ability

Time management and organizational ability

Ability to work well under stress and in dynamic environments

Strong sense of personal responsibility towards job completion

 

Preferred Technical Skills and Credentials-

 

Windows 2000/XP (Vista is a plus)

Windows Server 2000/2003/SBS (Exchange is a plus)

Familiarity with Dell PC’s, Laptops and Servers (DCSE a plus)

Basic Router/Firewall operations (Cisco & SonicWall a plus)

MCP / MCSE / MCSA

A+ / Network+

 

 

 

To apply for this position, please send resume with salary requirements to:

 dgennello@gentech.com -or- fax to 609-890-2522

 

 

GenTech's Vision

To provide premier IT solutions tailored to the individual needs of small businesses through continual education and client satisfaction; and to offer advanced solutions to clients with specific needs.

 

 

GenTech Systems Management, LLC is an equal employment opportunity employer.  We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, age or disability.  We assure you that your opportunity for employment with this Company depends solely on your qualifications.