Patient Care Coordinator -grove City- Oh
HearUSA, Inc. (Columbus, Ohio)

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BASIC FUNCTION: To provide a high level of customer (patient) satisfaction while helping achieve center business objectives.

 

CUSTOMER SERVICE/SALES:

·         Ensure that current patients’ needs are met in a timely manner.

·         Recognize and capitalize on sales opportunities through various mediums – walk-in patients, customer referrals, telephone inquiries.

·         Conduct effective telephone follow-up to re-schedule no-shows and cancellations according to procedures.

·         Maintain basic knowledge of hearing aid technology and be able to perform basic cleaning functions dependent upon state requirements.

·         Maintain knowledge of assistive listening devices and ability to demonstrate/recommend appropriate products.

·         Maintain a high level of professionalism when completing the duties and responsibilities of the PCC.

·         Identify community events and organizations to promote the company and identify sales opportunities.

·         Act as a liaison with physician offices to maximize referrals.

 

PROCEDURAL RESPONSIBILITIES:

·         Effectively handle multiple incoming telephone lines with ability to answer general questions, collect and record patient and key marketing information.

·         Assemble, maintain and process patient charts according to policies and procedures.

·         Maintain well-organized appointment book to optimize patient care and revenue opportunities.

·         Understand the various job descriptions of the Audiologist vs. Hearing Aid Specialist for appropriate appointment scheduling.

·         Maintain and process insurance documentation.

·         Follow established procedures for:

·         Cash management

·         Patient transactions

·         Center supplies

·         Center maintenance

·         Mail handling

·         Compile reports as required by the front office staff.

·         Effectively use the Center management System for inputting patient information, transactions and lead tracking.

·         Attend any scheduled PCC meetings if called after regular working hours.

·         Maintain an organized and clean working environment.

·         Follows the company’s work and safety procedures and policies.

 

EDUCATION and/or EXPERIENCE: High School Diploma or equivalent.  Experience in an environment with an emphasis on sales, customer interaction, and having to work with multiple tasks.  Exposure to a geriatric population is highly recommended.

 

LANGUAGE SKILLS:  Excellent oral communication skills, ability to establish and maintain a professional rapport with patients and co-workers.

 

COMPUTER SKILLS:  Computer/keyboard skills.  Proficient in Windows.

 

MINIMUM REQUIRED SKILLS:  Ability to be flexible in work responsibilities; ability to function in a multi-task environment.