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Job Purpose:
Serves customers by completing account transactions.
Duties:
* Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, money orders; answering questions in person and on telephone; referring to other bank services.
* Records transactions by logging cashier's checks, money orders, and other special services; preparing currency transaction reports.
* Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs; directing customers to a service representative.
* Completes special requests by closing accounts; taking orders for checks; opening and closing hoilday and vacation clubs; providing special statements, copies, and referrals.
* Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins.
* Complies with bank operations and security procedures.
* Maintains customer confidence and protects bank operations by keeping information confidential.
* Contributes to team effort by accomplishing related results as needed.
Skills/Qualifications:
Customer Service, Attention to Detail, General Math Skills, Verbal Communication, Integrity, Selling to Customer Needs, People Skills, Financial Skills, Financial Software, Thoroughness, Documentation Skills