Operations Manager
Securitas Security Services USA, Inc. (Milwaukee, Wisconsin)

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DESCRIPTION: Provides strategic direction and progressive leadership for assigned Branch; responsible for new business development, client retention and service expansion, delivery of quality services, and effective and efficient operational and administrative management. 

JOB SPECIFICATIONS:

1.        Ensures the delivery of high quality customer service through regular contact with clients; evaluates service quality and initiates corrective action as necessary.

2.        Analyzes operational and financial indicators to improve continuously Branch performance.

3.        Directs implementation of best demonstrated industry and company practices.

4.        Assists in business plan and budget development; monitors progress against short- and long-term business objectives.

5.        Evaluates industry and business trends for potential impact and growth opportunities.

6.        Manages the recruitment, selection, orientation, training, development and retention of high caliber staff; ensures that each staff member is treated with dignity and respect; plans, assigns, and directs work; coaches associates, appraises staff performance, administers rewards, and carries out disciplinary actions, as necessary.

7.        Coordinates with sales staff on business development priorities and key sales actions; assists clients in understanding full range of company products and services; negotiates and facilitates the negotiation of client contracts.

8.        Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; ensures that staff members understand and comply with applicable laws, regulations, policies and procedures.

9.        Authorizes appropriate expenditures including equipment, supplies, advertising, and vehicles.

10.     Implements and provides input to company initiatives; promptly and effectively resolves legal, financial, human resources, and administrative issues.

11.     Ensures that Accounts Receivable goals and expectations are met.

12.     Facilitates teamwork and the implementation of progressive change.

QUALIFICATIONS:

Bachelor’s degree and 4 or more years of experience in a field related to the security industry and/or business management, and substantial, progressively responsible experience, including supervisory experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.  Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education.