Online Training Coordinator - Run The Show With Your Webex Facilitation Skills!
ICMI (Colorado Springs, Colorado)

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Online Training Coordinator - Run the Show Utilizing Your WebEx Facilitation Skills!

The up-and-coming training professional who is poised to take the next step in their career will find a fulfilling role as an Online Training Coordinator with ICMI, one of the most reputable and recognized organizations in the call center industry. Located in Colorado Springs, you will own the responsibility of coordinating and executing successful Web seminars and Web-based study courses. Enjoy the opportunity to work with our dynamic and innovative group of professionals, making a direct and significant impact on the growth of ICMI and our top-tiered clients. Success in this "make it your own" position will lead to many new opportunities and increasing responsibilities within the organization, apply today and watch your career take off!

The International Customer Management Institute (ICMI) is one of the call center industry’s most established and respected organizations. Founded in 1985, ICMI delivered the industry’s first management-level conferences, educational programs and publications. While ICMI’s trailblazing work continues, the mission remains much the same: to provide resources and expertise that help individuals and organizations improve operational performance, attain superior business results and increase the strategic value of their customer contact services. Today, as one of United Business Media's (UBM) strongest business segments, ICMI melds the traditional focus on consulting, training, and high-level engagement with Think Services' strength in media and events to create a powerful one-stop-shop resource. Through the dedication and experience of its team, uncompromised objectivity and results-oriented vision, ICMI has earned a reputation as the industry’s most trusted source for consulting, seminars, publications, events and professional membership.

As the Online Training Coordinator for ICMI you will be responsible for the successful delivery and execution of all Web seminars and Web-based study courses. Your extremely professional demeanor and over the top drive and attention to detail will be foundational to your overall success in this exciting role. You will manage the communication, scheduling, preparation (not creation) and distribution of all course instructions and materials to leaders and clients, thus relying on your meticulous and methodical approach to everything you do. Your ability to engage leaders and clients from the conception of the Web seminar to post-presentation evaluations will be essential as you ensure a successful and worthwhile experience for all parties involved. As the "go to resource" for the Web seminars we will look to your power of influence and deep knowledge of course administration tools such as WebEx as you train seminar leaders, moderators and more. Your highly polished communication skills will be required as you moderate and record seminars in addition to communicating with clients on scheduling, participant sign-ups, attendance and other customer service and support issues as they arise. Required for this role is your professional experience with PowerPoint and Adobe Acrobat PDF creation. While not required, previous success working in a call center or help desk environment and managing high-value clients will elevate your candidacy in this highly sought after role. If you seek a job allowing a "build to suit yourself" platform for your career and are truly a driven, polished and detail-oriented professional who wants to be responsible for the success of ICMI you must not wait any longer - join the team!

All applications for this position are accepted via our online interview system, managed by Accolo. You can begin the interview process or refer someone you know by going to this link:

http://jobs.accolo.com/13608

Once you have completed the interview, your information will be sent directly to the hiring manager for decisions on the next steps. Regardless of the outcome, ICMI or Accolo will keep you updated as to your status by e-mail or phone.

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