Microsoft Sharepoint Administration And Support
Sykes Enterprises (San Diego, California)

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Sykes Enterprises, Incorporated is seeking a Microsoft SharePoint Administration & Support candidate to fill a requirement at a customer site in La Jolla, CA.  This is an assignment through May 2009 with the possibility of extension. 

Job Summary
The contractor position will provide Microsoft SharePoint training, development and support within the Business Technology and Site Services Team. The candidate will work with local and global counterparts across PGRD Informatics, and interface and collaborate with local support services to deliver timely solutions to the business units.

The selected candidate will:
- Write user and training documentation and make presentations to both clients and management.
- Assist in the development of Microsoft SharePoint 2007 Collaboration Environment for Oncology and Ophthalmology Therapeutic areas.
- Maintain expertise in the supported products and assist clients with problem resolution.
- Participate, as needed, in the activities of the project teams and act as a liaison for Informatics.
- Dedicated to providing excellent, proactive customer service while keeping informed and trained in specific local and global IT Service Delivery processes and procedures.

Primary Duties

Provide supplemental support for Microsoft SharePoint in the following areas:
Training
- Develop training material for end users.
- Conduct training remotely and in a classroom setting.
- Work proactively with designated customers to ensure high awareness of SharePoint capabilities.

Support
- Offer proactive support to increase customer comfort and expertise in using Microsoft SharePoint.
- Ensure the highest level of customer care professionalism.
- Develop and maintain a sound knowledge of the business processes operating in designated customer domains.

Development / Administration
- Responsible for development activities surrounding Microsoft SharePoint.
- Evaluate business needs and recommend solutions.

Experience & Education
- Bachelor's Degree in Business, Computer Science or related field preferred.
- 2-5 years working experience providing training in a technical capacity and supporting applications.
- Customer Service experience in IT, Pharma or other industry.
Technical
- Ability to administer and support Microsoft SharePoint 2003/2007.
- Experience with supporting web design applications / HTML would be an advantage.
Soft Skills
- Ability to work in a support related role with a heavy focus on providing top quality training and customer service.
- Strong interpersonal and communication skills with the ability to build relationships, influence outcomes, and to deliver effective presentations to a variety of audiences.
- Must work very well as a team player, interfacing with customers, development staff, Help Desk personnel, and escalation levels of support. 

No 3rd party vendors.  Please send resumes to gloria.rutulante@sykes.com.
  
SYKES Enterprises, Inc. (Nasdaq: SYKE), is a global leader in providing customer management solutions and services to Fortune 500 companies. SYKES specializes in providing flexible, high-quality customer support outsourcing solutions with an emphasis on technical support and customer service. SYKES also provides a variety of services including IT consulting, CRM consulting, third party hardware and software technical support, systems consulting, systems integration, documentation development and instructional design-delivering solutions that are customized to meet each company's unique customer management needs. Headquartered in Tampa, Florida, SYKES operates throughout the United States, Canada, Europe, Latin America, Asia and Africa.

For more information about SYKES Enterprises, Incorporated go to www.sykes.com