General Manager, Market Delivery Operation
Sears Holdings (Hartford, Connecticut)

Sears is committed to improving the lives of our customers by providing quality services, products and solutions that earn their trust and build lifetime relationships. We are proud of our diverse, high-performance team work environment and we strive for continuous improvement through keen focus on growth, effectiveness and a sense of urgency. Individuals who are driven to earn our customers' trust and business every day, who act with integrity, who treat everyone fairly and value diversity, and who are accountable for their actions are welcome to show interest in becoming a member of our winning team.

Job Purpose: Position is responsible for providing support for all home delivery service and functions for the designated market area to include home deliveries from the Market Delivery Operation (MDO), home deliveries from the store (i.e. local alternative carrier), and deliveries for Contract Sales. The MDO manager will be responsible for developing and maintaining a disciplined, highly motivated delivery team focused on quality control standards and service that exceeds our customers' expectations. In addition, the MDO manager will build a strong team partnership with the retail district staff, stores and 3rd party service providers with regular communication and coaching for store managers and sales associates. Qualifications ** Job Responsibilities ** · Overall responsibility for operating and maintenance of the warehouse equipment and facility. · Responsible for maintaining inventory bins, receipt of inbound goods, return processing, and outbound shipments to the redistribution center. · Responsible for managing home delivery freight lane capacities within their delivery area. · Conduct daily 'stand up' meetings with home delivery carrier and company associates. · Build and maintain relationships with business partners, including Stores, Contract Sales and the Customer Care Network. · Primary point of contact with the CCN District Customer Service Operation (DCSO). · Conduct One Sears meetings with the district staff and stores "quarterly". · Responsible for home delivery carrier performance (including MDO carrier, alternative local store carrier and Contract Sales carrier). · Performance requirements include uniform compliance, tool audits, truck audits, customer satisfaction results, damage and complaint issues involving customers and/or stores. · Interact and work effectively with other functions within Home Services and the facility to achieve business and performance objectives. (HR, Safety, 1st Aid). · Real Estate contact, accountable for space requirements and assisting real estate in finding tenants. · General understanding of the flow and mechanics of distribution operation. · Knowledge of accounts payable and disbursements · Knowledge in budgeting and ongoing management of financial statements. · Basic knowledge of 3rd party logistics relationships · Knowledge of Federal, State and local OSHA/EPA safety requirements · Knowledge of human resources policies and practices · Perform miscellaneous duties as assigned. ** Specific Essential Functions ** · Ability to read, write and speak English. · Ability to travel occasionally with some overnight stays. · Extensive knowledge of home delivery operations and processes. · Proficient in use of Lotus Notes and general working knowledge of DOS system. · Basic knowledge of Customer Inventory Management System (CIMS). · General understanding and knowledge of reports available - DORS, NOK173, 174, ITR243, 247, 601 summary, etc. · Ability to lead others to deliver business results · Internal development training - Team leader, Supervisors, Lead Workers, and all hourly associates. · Ability to handle multiple tasks in a fast paced environment · Ability to work with minimal supervision · Possess effective problem resolution skills · Knowledge of financial statements and plans · Excellent communication and interpersonal skills. ** Experience/Education/Certification Requirements ** · Bachelors Level Degree ** Required Job Competencies ** · Open to change and the ability to effectively implement change quickly · Work well with others in a team setting to deliver high performance results · Effective time management skills · Outstanding customer service skills · Initiative/sense of urgency · Excellent communication skills both verbal and written · Convey a positive image of the company in all actions and behaviors · Value diversity Benefits Standard Sears Holdings Corporation Organization Information Sears Holdings Corporation is the nation's third largest broadline retailer, with approximately $55 billion in annual revenues, and with approximately 3,800 full-line and specialty retail stores in the United States and Canada. Sears Holdings is the leading home appliance retailer as well as a leader in tools, lawn and garden, home electronics and automotive repair and maintenance. Key proprietary brands include Kenmore, Craftsman and DieHard, and a broad apparel offering, including such well-known labels as Lands' End, Jaclyn Smith and Joe Boxer, as well as the Apostrophe and Covington brands. It also has Martha Stewart Everyday products, which are offered exclusively in the U.S. by Kmart and in Canada by Sears Canada. The company is the nation's largest provider of home services, with more than 14 million service calls made annually. For more information, visit Sears Holdings' website at http://www.searsholdings.com * Sears is the nations largest product repair service provider * Product Repair Services is 2.2 billion business for Sears Holdings Corporation * Product Repair Services has pioneered the use of ISO 9000 registration and Sears Sigma principles in a service environment, evidence of the organization's commitment to quality and professionalism. * Product Repair Services is a designated growth business for Sears Holdings Corporation. Standard Sears Benefits Information: As a Sears associate, your career path options will be determined by your performance and your desire to advance further within the Sears organization. We have some of the best benefits available in the industry to choose from: Medical Dental Life Insurance Vacation Holidays 401k with company match Short and long term Disability Sears merchandise discounts Health Care Flexible Spending Account Dependent Care Spending Account Business travel insurance Worklife solutions Vision Plan Legal Plan Long Term Care Plan Pet Insurance Auto and Home Insurance Business Travel Accident Coverage Mortgage Assistance

Sears is an Equal Opportunity/Affirmative Action Employer.