Manager, Licensing & Registration Services
Kaplan Finanical (Indianapolis, Indiana)

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Here’s a great opportunity to join our Compliance Division and have an important impact on our business! 

 

Kaplan Financial Compliance is a leading provider of regulatory software and outsourcing services to the insurance and financial services industries.

 

As a part of Kaplan Professional, a leading provider of continuing education, certification, and professional development courses, we are a unit of Kaplan, Inc., a wholly owned subsidiary of The Washington Post Company.

 

As a Manager, Licensing & Registration Services, you will be responsible for:

·          Providing leadership within the department to ensure client needs are handled in an accurate and timely manner

·          Establishing an atmosphere of responsibility and responsiveness within your teams and, along with other LRS managers, across the department

·          Working closely with other LRS managers to make recommendations for improvements to daily operations or solutions to problems within the department

·          Motivating and mentoring team members by providing clear and timely feedback, including areas needing improvement (and the plans to address such areas), where applicable.

·          Supervising and training multiple teams, as well as ensuring their productivity

·          Coordinating the proper distribution of workloads and adjusting schedules

·          Being proficient with the relevant details of client contracts, such as scope of work and performance standards and the penalties associated with noncompliance

·          Monitoring the teams for compliance to contractual performance standards

·          Creating processes and managing workflows for multiple outsourcing services

·          Developing and maintaining Standard Operating Procedures

·          Managing escalated and/or complex issues

·          Assisting with the implementation of new accounts, including software configuration and business processes

·          Managing client communications including weekly conference calls, on-site meetings and issue reporting

 

 

Requirements:

·         Excellent verbal and written communication skills

·         Ability to effectively manage and motivate diverse employee population to achieve the goals of the business.

·         Ability to hold staff accountable and provide useful feedback and direction to get team members back on track when problems arise

·         Strong leadership skills and a demonstrated ability to guide internal resources toward goals

·         Ability to adjust and adapt to challenges

·         Detail oriented professional with the ability to multi-task, work independently and support other team members

·         Strong Interpersonal Skills with the ability to work effectively in a team environment.

·         Proven track record in customer satisfaction

·         Experience within the Insurance and Securities Industry preferred; experience within Licensing and Compliance area, a plus

·         Familiarity and comfort with Microsoft Office Suite

·         College degree preferred in Business or Management

·         5+ years of operations management experience, including customer relations

 

You'll receive great benefits, too - health and life insurance, 401K plan, medical savings account, vacation, personal days, and more.

 

We offer a great, highly entrepreneurial environment, a fast-growing company, and an outstanding compensation and benefits package.   

 

For consideration please forward your resume, cover letter, and salary requirements to Resumeskfc@kaplan.com

 

RESUMES WITHOUT SALARY REQUIREMENTS WILL NOT BE CONSIDERED!!!

 

For further information, please see our website: http://www.kaplanfinancial.com.

 

***Due to the expected volume of responses, we’ll contact only those candidates in whom we have further interest. ***

 

Kaplan is an Equal Opportunity Employer.