Manager, Compliance
PayPal (Omaha, Nebraska)

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Description: 1.Develop and lead a team of Compliance analysts and professionals to meet required standards and goals of PayPal. Manage staff by providing training, feedback, and performance appraisals.
2.Work with various business units within Operations to increase visibility of the Team and AML requirements in an effort to instill a compliance culture
3.Oversee the monitoring of compliance with applicable laws and regulations and prepare periodic updates for management regarding the adequacy of current tools and programs
4.Assist the Compliance Senior Manager with creation and maintenance of a comprehensive compliance program
5.Implement and improve procedures as regulatory and AML environment evolves
6.Review policies and procedures, regulatory compliance training for compliance with applicable laws and regulations.
7.Analyze data for evidence of deficiencies in controls or lack of compliance with laws, government regulations, and management policies and procedures, and assist with correcting such deficiencies.
8.Develop and maintain information related to the documents and forms of identifications for countries in which the organization does business.
9.Assist the Compliance Senior Manager with ensuring PayPal is in compliance with applicable state and federal laws and regulations.
10.Ensure queue items and compliance related escalations are processing in a timely manner including Kana and SR queues.
11.Meet or exceed productivity and quality standards while working in assigned queues.
12.Interaction with PayPal personnel, government authorities, and law enforcement conducted in a professional manner.
13.Communicate with customers, verbally and written, in a professional manner.
14.Notify senior management and/or Human Resources of issues that may harm the center or its operations.
15.Work with peer managers to leverage best practices and understand new trends.
16.Establish relationships with other managers throughout the organization to ensure excellent information flow and feedback on impacts of process, policy and product changes.
17.Contribute to the implementation of workflow process improvements while maintaining compliance
18.Participate in a minimum of one managerial training course and development course per quarter
19.Actively participate in the interview and selection process for new hires within areas of responsibility and Center wide as needed.
20.Identify and communicate system and facilities issues according to published escalation guidelines.
21.Assist senior management in special projects, reports, training and/or briefings regarding regulatory compliance issues and perform other duties as assigned.
22.Review escalations and design recommended courses of action.
23.Other duties as assigned by the Compliance Sr. Manager
24.Assist in the development and updating of compliance manuals and procedures.
25.Identify and implement reports to review customer accounts and transactions for potential violations Qualifications: Education
Bachelors degree or equivalent work experience required
Regulatory Compliance/Legal training preferred

Experience
1.3-5 years total experience with 3+ years Compliance at a financial institution.
2.3+ years proven experience in managing a team of employees
3.Experience in a regulatory compliance department within a financial institution required.
4. Communication skills and experience (E-mail & Phone)
5.Experience in an Internet company, financial institution or transaction processor preferred.
6.Experience in a Call Center/Customer Contact Center environment a plus
7.Experience in an internet company a plus
8.Command of Microsoft Office products including: Excel, Word, Access, Outlook, and PowerPoint.

Knowledge, Skills, and Abilities
1.Excellent organizational, communication, and interpersonal skills.
2.Creative problem solver; self starter, decision making skills.
3.Knowledge of Financial Operations; working knowledge of Bank Secrecy Act; USA Patriot Act, OFAC, Electronic Funds Transfers, Fair Credit Reporting Act, and Graham-Leech-Blilely.
4.Ability to direct and motivate others.
5.Detail oriented; analytical.
6.Well-developed sense of urgency and follow through.
7.Ability to work flexible hours.
8.Ability to handle multiple projects under pressure.
9.Must be a team player willing to support and accept the total quality processes and systems.
10.Ability to work productively with all levels in an organization, time management skills and follow through
11.Ability to learn and adapt to new software technologies
12.Strong working knowledge of PC based internet and software applications; knowledge of external systems and software (Internet, Microsoft Office - Outlook, Word, Excel, Visio, Power Point).
13. Ability to maintain highly confidential information.
14. Skill in focusing on desired results, determining what is important and urgent, clarifying next steps, and delegating effectively to meet deadlines and achieve desired results.
15.Ability to develop and maintain professional working relationships with co-workers and peers. Salary/Benefits: Salary commensurate with experience Job Location: La Vista, NE Job Number: RUSAEBAY25165-601330 Company URL: http://www.ebaycareers.com