Macintosh/apple Technician Iii
Siemens (Anaheim/Huntington Beach, California)

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Company: Siemens IT Solutions and Services, Inc.

Division: SIS - NKE – 9010921

Location: CA - Costa Mesa

Req ID: 69870

Position Title: Macintosh/Apple Technician III

Experience Level: Senior Level

Education Required: Technical Degree/Certification

Travel Required: No

Company Description:
Siemens IT Solutions and Services, Inc. is one of Siemens operating companies in the United States. Siemens IT Solutions and Services is an internationally leading provider of IT solutions and services. With its comprehensive know-how and specific sector knowledge, this division of Siemens offers solutions and services from a single source – from consulting to systems integration to software development and management of IT infrastructures. Siemens IT Solutions and Services has 43,000 employees and posts annual worldwide sales of more than $6.5 billion USD. For more information, please visit www.usa.siemens.com/it-solutions.

Siemens is an Equal Opportunity Employer encouraging diversity in the workplace.


Job Description:
At Siemens IT Solutions and Services, Inc. ( http://www.it-solutions.usa.siemens.com), Technician III will demonstrate an ability to interface and consult with all levels of Management and interface with Customer contacts, as a Strategic Business Partner.
Each has a proven history of generating outstanding business results.

In this role you will need the following experience to be considered.

Mac – Tech III description:

Apple Certified in both hardware and software (version O/S 10)

Knowledge in Apple warranty process

5+ Years of Apple experience

Provide quality service support and technical assistance of connectivity and high-end systems products to internal and external clients

Install and implement connectivity and high-end systems products

Participate in the configuration and support of internal systems

Assist in the demand creation of network services

Partially responsible for Break/Fix activities related to the Server environment

Fully responsible to Perform Simple Account Management, I.E. Login Accounts, Password Resets

Perform Simple Data Migrations

Partially responsible for Network administration and restoration

Responsible for creation and testing of images

Perform other duties as assigned

Positively influence customer satisfaction level with provided products and services through meeting customer expectations, follow-up, and positive problem resolutions

Maintain technical competence by keeping abreast of technology and technological developments, practices, and procedures through continual review of product manuals and vendors’ technical product bulletins. Maintain self-paced training as available and attend formal manufacturer training on a quarterly basis



Siemens IT Solutions and Services, Inc is a Drug-Free Workplace that conducts pre-employment drug testing and background screening.
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