Leasing Consultant-uptown
Forest City Enterprises, Inc. (Oakland/East Bay, California)

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Performs functions related to the leasing of the apartment community.  Responsible for functions related to maintaining a high and stable occupancy of the property.

Essential Job Functions

Must come to work every day and be on time.  Must maintain a professional image and attitude in keeping the objectives of the company and the residents’ welfare.  Must be able to take direction from supervisor and be able to maintain positive relationships with management and non-management associates. Maintains courteous and continuous communication with associates, residents and applicants.  Communicates with residents regarding questions and concerns and takes steps to resolve issues or refers them to appropriate associates.  Responds to all applicants and residents in a courteous and prompt manner.  Conducts self in a professional and respectful manner towards residents and prospective residents.  Practices policies and procedures to function in accordance with the division motto of “Exceptional Service is Our Standard.”  Meets with prospective residents, identifies their housing needs, interviews them to determine eligibility based on established criteria, shows vacant and model suites and property amenities based on established techniques specified by the company.  Quotes established rental rates and promotions.  Makes follow-up calls, sends follow-up literature and pursues rental status.  Collects funds related to applications, security deposits and rentals. Completes applicant screening process and prepares appropriate correspondence based upon the result. Prepares leases and related leasing addendums.  Maintains lease records and files.  Maintains property waiting list and other updates to various records and reports in accordance with policy and procedures, applicable affordable housing programs and HUD/Agency regulations. Supports and ensures timely input, proper use and full utilization of on-site PC-based property management software for leasing data. Ensures apartments are ready for occupancy by inspecting, placing move-in products and last minute touches when necessary.  Distributes keys, move-in package, safety video and other appropriate paperwork at time of lease signing. Maintains current knowledge of marketing and leasing techniques.  Strives to attain affirmative marketing goals.  Seeks out new residents through outreach, direct marketing, cold calling, distributing literature and contacting government, social, religious and community organizations in selected target areas.  Maintains current knowledge of apartments, building amenities and local agencies or attractions of interest to residents. Maintains awareness of current rental rates and promotions of competitive properties. Maintains current knowledge of and ensures compliance with all applicable state and local laws, particularly regarding resident-landlord relations and all applicable fair housing laws.  Performs other related functions, as assigned.
Requirements:
Skills and abilities normally associated with completion of high school or GED equivalency required. Minimum six months sales and/or leasing experience required.  Good oral, written and interpersonal communication skills.  Attention to detail and good mathematic skills.  Ability to work with others and foster an environment of team work.  Good computer skills including Microsoft Office (Word, Excel and Outlook) and property management software.
Preferences:
Knowledge of property management leasing and/or sales gained through formal education or on-the-job training preferred. Minimum one year sales and/or leasing experience preferred. Onesite Experience a plus.
Other Information:
May be required to work overtime including weekends and holidays.  May be required to travel.