Keydirect Channel Manager
KeyBank (Cleveland, Ohio)

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Being a Key employee means being a member of a special community. We work to make a difference for our clients, our neighborhoods and each other. We help people make better financial decisions in their lives and businesses by living the Key Values of Teamwork, Respect, Accountability, Integrity and Leadership.

Cleveland-based KeyCorp is one of the nation's largest bank-based financial services companies, with assets of approximately $96 billion. Key companies provide investment management, retail and commercial banking, consumer finance and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally.

We deliver our products and services through KeyBank branches, a network of ATMs, telephone banking centers and key.com®, providing account access and financial products 24/7. Key is meeting the future with confidence. Won’t you join us? 

The primary role of the KeyDirect Channel Manager is to build strategy around the LOB's revenue growth and retention in and out of footprint. This position reports directly to the Senior Vice President, Director of Virtual Banking.

Essential Functions:

*Works closely with Call Center leadership and Operations partners to meet service level agreements and deliver a superior customer experience.

*Develops, prioritizes and drives customer and revenue focused products and technology enhancements. *Develops and maintains effective relationships with support partners in Product Management, Marketing, Analytics, etc., to ensure thoughtful planning and smooth execution of product and marketing initiatives. *Project manages multiple complex initiatives simultaneously.

*Achieves annual sales production goals.

*Advocates KeyDirect and Virtual Banking throughout all divisions and levels of the organization.

*Leads efforts for entire Virtual Banking team (KeyDirect, Online Banking, Apply Online) to honestly assess Key’s foothold online vs. its competitors considering sales, product offerings, technology, customer experience, etc.

*Leads Virtual Banking team’s efforts to define customer characteristics and insights.

*Develops performance benchmarks.

*Sets goals for campaigns and helps ensure consistent and accurate reporting against goals.

*Leads Virtual Banking team’s efforts in assessing emerging Web and Mobile Banking technologies.

Required Skills:

*Bachelor's Degree in business administration or finance

*5-7 years of broad based banking/investment product knowledge

 *5-7 years client management experience and proven client relations orientation

*Solid Internet/ecommerce experience

*Excellent written, verbal and presentation skills

*Ability to transfer strategy to tactical plans and implement

*Self motivated, goal and results driven *Strong influencing and team orientation skills

*Product marketing experience a plus

*Superior analytical skills

*Significant attention to detail

*Proven project management skills with previous project management experience

Life at Key is exciting, challenging, and rewarding. Just as we help our customers reach their financial goals, we’re committed to helping you achieve your personal and professional goals. We offer competitive compensation and comprehensive benefits that will help you fulfill a healthy work/life balance.

For more information about KeyBank and to complete an online application and submit your resume, go to www.key.com/careers.  Be sure to reference position number: PS233390.

KeyCorp is an equal opportunity employer M/F/D/V. We’re proud to be one of DiversityInc magazine’s “Top 50 Companies for Diversity” in 2008.