Insurance Manager
Credit Acceptance Corporation (Detroit, Michigan)

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Founded in 1972 by Don Foss, the world's largest independent used car dealer in the 1970s and 1980s, Credit Acceptance provides vehicle loans to consumers regardless of their credit history.  Without our Company, consumers may be unable to purchase a vehicle, may purchase an unreliable one, or may not have the opportunity to improve their credit standing.  To date, Credit Acceptance has helped to change the lives of nearly 300,000 consumers.

Offered through a nationwide network of over 1300 automobile dealer-partners, our Guaranteed Credit Approval Program provides dealer-partners with the opportunity to deliver credit approvals to consumers within 30 seconds through the Internet using our patented Credit Approval Processing System (CAPS).  Headquartered in Southfield, Michigan, with an additional call center in Henderson, Nevada, Credit Acceptance is a 750-employee growing and progressive Company lead on the values of honesty, teamwork, learning, urgency and fun.  Credit Acceptance is publicly traded under the symbol CACC.  For more information, visit www.creditacceptance.com.

Job Summary

The Insurance team is primarily responsible for managing all accounts that have a property damage claim against the vehicle.  This team works a specialized group of accounts ensuring claims are handled in a timely manner and Credit Acceptance?s interest is protected by ensuring Credit Acceptance is listed on any insurance checks that may be issued for repairs or total losses.  This involves direct communication with Insurance Companies, repair shops, tow yards, consumers and our Dealer Partners. 

The Insurance Manager provides day-to-day supervision and direction to Insurance Supervisors and Insurance Team Leaders and monitors productivity, performance, and ensures the Insurance Department achieves departmental and company-wide goals and objectives.  This position is accountable for the operational performance of both the Insurance and GAP (Guaranteed Asset Protection) teams and for the growth and development of the teams by fostering Great Place to Work principles and building a trusting work environment.  The Insurance Manager is also responsible for making sure team members have the necessary training and knowledge of both Insurance and Credit Acceptance policies and procedures and ensuring each team member follows compliance guidelines.  This position also needs to:

General Duties/Essential Functions:

q       Recruit, coach, and retain team members to meet optimal staffing levels.

q       Create programs, processes, and initiatives aimed at having a highly trained, productive workforce.

q       Develop processes that ensure all team members understand and work efficiently in all phases of claim processing.

q       Manage departmental and team member performance, including developing staff and dealing promptly and appropriately with underperformance.

q       Create and manage bonus compensation programs that motivate and retain team members.

q       Coordinate work with other departments/managers in an open and efficient manner.

Job Details

Abilities and Skills Profile:

q       Excellent coaching and communication skills

q       Ability to defuse hostile situations with customers and dealers as shown through proven direct customer service experience/conflict resolution.

q       Ability to create a performance-based, goal-oriented team that is self-motivated and works to accomplish company and departmental goals.

q       Ability to provide honest and constructive feedback, while managing underperformance.

q       Computer literate with solid working knowledge of entire Microsoft suite, internet and email.

q       Ability to build a ?Team First? work environment through cultivating a positive, energetic, dynamic departmental culture.

q       Process management skills, as shown through being part of a quality improvement program.

q       Ability to learn quickly

q       Proven ability to attract, train, and retain industry leading personnel.

Competency/Behavioral Profile:

q       Hands-on Management style-ability to interact with those performing the job.

q       Positive, upbeat, ?can-do? attitude.

q       Possess the ability to multi-task while operating at a high level.

q       Passionate about work with a high standard for excellence in their work.

q       Self-motivated, initiative oriented.

q       Thrive on responsibility and ownership of both people and processes.

q       Extraverted, people-oriented individual.

q       Desire to understand own strengths and development needs; acts upon feedback form both Team Members and Management.

q       Ability to create a dynamic environment.

q       Effective negotiation, consensus building skills.

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